Overseas Visitors Officer

2 weeks ago

Maidstone, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

A 12-month secondment or fixed term opportunity has arisen for a full time Overseas Visitors Officer in the Overseas Visitors Team.

The Oversea Visitors Team is responsible for appropriately recording, and, where relevant recovering the cost of NHS treatment from Overseas Visitors and others not entitled to receive it

The post holder will be responsible for assisting the Assistant Overseas Visitors Manager to manage the implementation of the Trust Overseas Visitor Policy. This covers the co-ordination of Overseas Visitors treated at this Trust as well as procedures relating to Overseas Visitors income and ensure they develop in line with current and new legislation. The role will be responsible for ensuring all overseas visitors who attend MTW are recorded correctly and appropriately charged.

You will liaise closely with clinical staff, senior managers, ward clerks, finance staff, and other key staff and external stakeholders.

We are seeking an enthusiastic, adaptable and hardworking individual with excellent communication and computer skills. You will have an eye for detail, and accuracy, be self-motivated and have a willingness to learn, and be part of a team.

To obtain financial payment from the patient or their relative receiving a deposit or ensuring an “Undertaking to Pay” form is completed once liability to pay is established at interview, to facilitate the pursuance of the debt.

To liaise and assist cashier’s office when obtaining payments.

To obtain European Health Insurance Card (EHIC)/Provisional Replacement Certificate data from patient who live in European Union Countries.

To have an in-depth knowledge of the Department of Health Overseas Patient portal, input all data from EHIC Cards/PRCs and E112s to guarantee payment to UK from country with whom the UK has a reciprocal agreement.

To understand Clinical Coding HRG Codes to enable invoices to be drawn up and liaise with finance on the same.

To maintain accurate spreadsheets of Generated Income from

patients whom invoices have been raised and found liable for treatment

income paid by the PCT for Bilateral Agreement Countries and Reciprocal Agreement Countries.

To ensure correct data entry onto the Overseas Visitors PAS system, to facilitate the financial process of debt recovery by Finance.

To arrange individual billing in accordance with financial procedures.

To compile individual breakdown of patient treatment for insurance companies of Overseas Visitors.

To provide advice to patients and their relatives regarding costs of treatment.

To liaise and assist other Trust departments e.g. Complaints and Legal Services.

Maidstone and Tunbridge Wells NHS Trust is a large acute hospital Trust in the county of Kent.

The Trust provides a full range of general hospital services and some areas of specialist complex care to around 760,000 people living in the south part of West Kent and the north part of East Sussex.

The Trust’s core catchment areas are Maidstone and Tunbridge Wells and their surrounding boroughs. We work from two main clinical sites: Maidstone Hospital and Tunbridge Wells Hospital at Pembury. Tunbridge Wells Hospital opened in 2011 and provides single rooms with en-suites for all in-patients - the first of its kind in the country.

We employ more than 7,000 full and part-time staff in a huge range of clinical and non-clinical roles across both of our hospital sites.

Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.

**Interview Date**: TBC

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