Customer Service

2 weeks ago


Altrincham, United Kingdom JSM Recruitment Limited Full time

**Basic £23,000 + £600 per month bonus scheme**

**£30,000 PA OTE**

Our client is one of the leading surgical procedure clinics in the UK and continues to grow. This is a great opportunity for the right person to join a market leader in a growing sector and be part of a friendly team.

**Responsibilities for the Customer Service Advisor**

**The Role**:

- Discussing products and services in depth to patients
- Dealing with patient enquires efficiently and effectively
- Keeping in line with set KPI's/targets
- Working across numerous databases and using inhouse CRM
- Assisting with daily operational activities: scheduling clinics, answering inbound and making outbound calls for enquiries, appointment bookings, amendments and cancellations, post-treatment queries, complaints, and payments.
- Performing administrative duties: Processing patient data, sending confirmation of appointment bookings, processing payments, arranging follow-up appointments, providing courtesy calls, and requesting Trust Pilot reviews
- Providing clinics with Patient Lists a day in advance and ensuring all clinics are fully paid in advance
- Occasionally organising travel and accommodation for doctors and consultants to clinic locations

**Requirements for the role**
- Excellent organisational and communication skills.
- A keen eye for detail.
- Exceptional customer service and telephone voice.
- Ability to multi-task effectively through accurate planning and prioritisation
- Have an outgoing personality with the ability to easily influence results whilst working under pressure
- Analytical approach and an eagerness to learn.
- High level of tact, diplomacy, and confidentiality
- Ability to self-motivate and motivate others within a highly targeted environment
- Willingness to be flexible depending upon the demands of the business

**Additional info**

Clear progression paths

Hours of work: Monday to Thursday 9am - 5pm, Friday 9am - 4.30pm

Lunchbreak: 1 hour

20 days holiday + Bank holidays



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