Service Administrator
7 months ago
Join our teams Could you be our next Service Administrator (also known as Medical Secretary)?
We are looking for Service Administrators in our Trauma & Orthopaedics and Cardiology teams.
**The key aspects of the role to include**:
- Providing excellent customer care. Hospital visits can be stressful and daunting, so you will be a great communicator with strong customer service skills to put our patients at ease, treating them with tact and empathy
- Coordinating and organising the attendance of patients to outpatient, inpatient & day case appointments
- Ensuring all administrative processes and enquiries are dealt with in an efficient and timely manner. Typical tasks that you will complete are:
- **Proof reading **clinical letters (please note there is no audio typing in this role)
- **Monitoring waiting times **, ensuring that our patients treatment pathways, from referral to treatment are accurate and up to date (you can find out more on what this means here: NHS England Referral to treatment)
- **Booking appointments **from waiting lists
- **Setting up and updating clinics/Theatre bookings**:
- **Liaising **with other **health services**
- Assisting and supporting other members of the administrative team
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