Facilities Coordinator

4 weeks ago

Cheadle, United Kingdom Together Full time

Company Description
**_

**Salary**: £25,000 - £30,000 per annum, plus performance bonus & benefits_**

**We are Together** -** **Proud to be a Financial Services success story based in South Manchester. Established in 1974, we employ over 700 colleagues.

A specialist lender offering a range of mortgage and secured loan products to individuals and businesses, who are typically underserved by mainstream lenders. We play our part to turn challenges into opportunities which make our customers' financial ambitions accessible.

50 years of successful trading has positioned **Together **as a market leader, thanks to a common-sense approach to lending.

Together is a business that never stands still, providing an exciting place to work for individuals who deliver to a high-standard and embrace change.

We understand that for our business to grow, our people must grow.

The key purpose of this role is to manage the Facilities Helpdesk, providing a high level of customer service to our internal customers. Coordinating a high volume of tickets for our in-house facilities management helpdesk using a CAFM system.

You will also be required to carry out a variety of administrative and management support tasks which will include the raising of Purchase orders and the tracking of those orders through to completion.

Updating internal management reports from external suppliers. Management of the company Letting scheme. Co-ordinate internal & External events with the team, and supporting those events through to completion.

**Job Description**:
**Key Responsibilities**:

- To manage incoming job allocation on our helpdesk software and ensure that internal customers are kept informed on the progress of the status.
- To proactively monitor the Facilities Helpdesk, working with the operators to ensure jobs are completed within agreed SLAs and provide reports to managers on the completion of jobs.
- Responsible for creating running regular reports and presenting MI to the management team.
- Maintain all information on the helpdesk system and customer portal, to ensure it is consistent with our processes and up to date for our internal customers.
- To coordinate and deliver training when required on the helpdesk software.
- Raise work orders for PPM and reactive works and ensure that work is scheduled in.
- Co-ordinate internal events and deliver to a high standard and within agreed budget.
- To maintain department records for all administration tasks undertaken.
- To coordinate the company villa & motorhome booking process and liaise with internal customers and providing all bookings with relevant documentation.
- To coordinate all stock control and implement a stock ordering process for consumables for the departments and business use.
- To coordinate internal/external events through to completion.
- To provide cover when necessary for other areas of the FM team.
- Assist in the management and instruction of third party suppliers for support services in line with company policy and procedures.
- To raise purchase order requests and deal with all finance queries.
- Flexible working approach in accordance with business requirements

**Essential skills and experience**:

- Strong I.T skills and high-level admin background (Procurement)
- Good communication skills and telephone manner
- Passionate about building relationships with customers, suppliers and colleagues
- Event management experience
- Confidentiality and Integrity
- Excellent organisation skills, attention to detail and ability to multi task

**Desirable skills**
- Experience in a Facilities environment or FM qualification
- Experience of working on a Computer Aided Facility Management (CAFM) software
- GCSE Maths and English or equivalent
- Full Driving License

Additional Information
**Benefits working at Together**
- 27 days holiday (increasing with service), plus bank holidays
- Buy & sell holidays
- Discretionary annual bonus
- Matched pension contribution
- Life assurance
- Critical illness cover
- Health cash plan
- Private medical insurance
- Free access to company holiday homes
- Travel season ticket loans
- Ride to work scheme
- Free local gym access
- Local bar / restaurant discounts

**Ambition is in our nature and we’ve created ambitious commitments to make sure we can play our part in protecting the future for generations to come. Check out our Sustainability page to find out more**:
Together Money embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference - we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.
- **please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.

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