Receptionist

1 week ago


Cheadle, Staffordshire, United Kingdom CBRE GWS Full time
CBRE Global Workplace Solutions is a global provider of integrated facilities and corporate real estate management.

We are recruiting a Receptionist to join the team located in Cheadle, Cheshire where they will be working alongside one of our major Clients, Agilent.


Responsibilities

Service Delivery

  • Provide an exceptional, totalintegrated Customer Service experience to site residents and their guests, acting as a single point of contact for all enquiries they may have, including; visitor management, meet & greet, VIP access, access control, Health & Safety, lost property, meeting room management, events management and administration tasks etc.
  • Ensure guests are greeted & welcomed courteously and their needs are anticipated at all times
  • Provision of Reception and Reservation services between the hours of 08.00 and 17.00 as directed by Facilities Manager
  • Efficient guest registration and host notification with the ability to remember guest names and faces
  • Issue passes in accordance with the laid down procedures and explain the HSE and evacuation procedures to each guest and nonresident visitors
  • Ensure that all absences from the reception desk are managed
  • Take responsibility for managing key tasks at reception and reservation
  • Prepare and distribute weekly/monthly reports
  • Administer the bookings for meeting rooms and inductions
  • To be competent and confident in the use of a range of relevant IT systems
  • To undertake general team administration duties for the Facilities Management operation as directed
  • Ensure the reception desk is kept immaculate and tidy at all times
  • To take ownership for the visual standards of the entire reception area and all related areas that impact on the Customer Experience
  • Able to provide, general information on the local area, directions, traffic & travel updates, information on flights and travel timetables
  • Respond appropriately to customer queries and escalate as appropriate
  • Contribution to and use of the Customer Service team noticeboard at all times
  • Back fill for Facilities team when required to support contract requirement.

Compliance Management

  • Delivery of selfperformed services as laid down on the Service Level Agreement document for the Reception and Reservation services
  • Report all service shortcomings affecting the guest experience to the Front of house Team Leader regardless of what service is being provided
  • Support the Facilities Coordinator with continuous improvement to services and procedures
  • Maintain personal awareness of all site procedures relevant to the Reception/Reservation role, ensuring that any required changes to procedures are brought to the attention of the process owner
  • Ensure adherence to site Security and H&S practices
  • Be fully conversant with the reporting procedures for any nonconformance / incident in relation to H&S and first aid
  • Must know where the fire exits and stairs, fire breakglasses and muster points are located.

People & Performance Management

  • To take great pride in your personal presentation, adhering to the laid down uniform and appearance standards for the team, supporting other team members
  • Use positive body language in each interaction, enabling you to take control of your working area and support colleagues in their delivery
  • Maintain regular contact with all members of the FM team based at the site to ensure a consistent & smooth service is being provided throughout
  • Ensure that all members of the team are able to recognise Board Members, Group VPs and Senior Management
  • Embrace and deliver the working together service excellence concept and to operate as part of the "One Team" culture across site
  • Ensure prompt and seamless handover of information and special requests between shifts
  • Support the CBRE team with cross training other members.

Requirements:

Education & Training

  • Computer literate
  • Experience of operating within a Customer Service environment providing reception services to the highest standard.

Skills & Experience

  • Strong customer services skills and experience within a high profile environment
  • Present a self
- image of confidence and authority to enable effective customer service delivery

  • Service orientated attitude combined with a flair for proactive problem solving to exceed customers' expectations
  • Ability to easily memorise names and recognise individuals' particulars
  • Ability to provide services to the highest specification within a Corporate Head Office Building
  • Strong team player within a Customer Service team and Service Providers
  • Ability to manage service disruptions in a seamless manner via effective use of the team's resources so as to maintain business as usual activity
  • Ability to motivate self and others, excellent time management and organisational skills
  • Excellent computer skills and the ability to learn new software and systems
  • Previous experience in operating a resource or a reservation s

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