Bank Staff Receptionist

1 week ago

Cheadle, Staffordshire, United Kingdom Dr Carmel Morris and Partners Full time

JOB DESCRIPTION

TITLE OF POST

Bank Staff Medical Receptionist

APPOINTMENT
Bank Staff Contract

RESPONSIBLE TO:

Patient Services Supervisor

Business-Practice Manager

Partners

JOB SUMMARY


Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED

  • See attached person specification_

PRIMARY DUTIES AND AREAS OF RESPONSIBILITY
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice

Deal with all general enquiries, explain procedures and make new and follow-up appointments.


Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

Receive and make telephone calls as required. Dealing with patient enquiries and investigation results i.e. Blood tests, and take messages, ensuring accuracy of detail and prompt appropriate delivery i.e urgent results to on-call Doctor.


Enter requests for home visits onto the computer system, ensuring careful recording of all relevant details and refer to on-call Doctor.

Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours.


Prepare lists for all surgeries and clinics held, for the following day as a back up in the event of computer failure.

Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.

Enter patient information on to the computer as required.

Action requests for ambulance transportation.

Patient notes and correspondence:
Ø Retrieve and re-file records as required, eg PMA reports, Solicitors requests.

Ø Ensure that all New Patient records are accurately assembled (amalgamations) as directed.

Premises:


Ø Open up premises at the start of the day when first to arrive, de-activate alarm, switch computers and phones on and make all necessary preparations to receive patients.


Ø When last to leave at the end of the day, ensure that the building is totally secured, internal lights and computers are off and phones are switched over to Out-of-Hours service and the alarm activated.

Ø Ensure that Consulting Rooms are prepared for each session, then checked and left tidy and secure afterwards.

Ensure that all new patients are registered onto the computer system promptly and accurately.

Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.

CONFIDENTIALITY


In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.

They do so in the confidence and have the right to expect that staff will respect their privacy and act appropriately.


In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.

They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.


Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice Policies and Procedures relating to confidentiality and the protection of personal and sensitive data.


HEALTH AND SAFETY
The post holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the Practice Health & Safety Policy, to include:
Using personal security systems within the workplace according to the Practice guidelines.

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Reporting potential risks identified.

EQUALITY AND DIVERSITY
The post holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with Practice Procedures and Policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner whi

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