Band 3 Booking Coordinator

3 weeks ago

Birmingham, United Kingdom University Hospitals Birmingham Full time

**Job overview**:
The successful post holder will be joining Oncology/Haematology patient pathway co-ordinators team with the responsibility of co-ordinating outpatient and inpatient treatments ensuring patients are booked within cancer target wait times.

Amongst other requirements excellent communication skills are required as this role is based in a fast paced office and the post holder will be required to handle confidential and sensitive information in a professional and compassionate manner to ensure the smooth running of the Oncology and Haematology Patient Pathway service.

**Main duties, tasks & skills required**:

- Where required coordinate duties in clinics / departments / satellite areas and ensure staff rotas are appropriately covered
- To schedule patients into clinics using the criteria set out by the Trust and the clinical speciality, identifying capacity shortfalls
- Processing patient appointment attendance using a variety of hospital information systems
- Create documents / spreadsheets / reports as required using IT Systems
- Use Trust systems to input electronic data as required
- To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries
- Receiving and dealing with telephone enquiries as appropriate
- To maintain diaries as required
- Input and look up data on Trust IT systems in accordance with Trust policy
- Analyse and extract complex data sets from a number of different sources
- Arrange meetings and appointments as necessary

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

**Job description**:
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:

- Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4
- Business Administration NVQ level 3 or equivalent experience in an administrative environment

**Experience**:
**Essential**:

- Experience of dealing with the Public/Customer service experience
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
- Experience of using IT systems
- Experience of working in a busy environment
- Experience of working in Healthcare

**Desirable**:

- Experience of working in a busy environment
- Experience of working in Healthcare

**Disclosure and Barring Service Check**:

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