Helpdesk Administrator

2 weeks ago

Cambridge, United Kingdom Reed Business Support Full time

Tired of the antisocial hours of Retail and Hospitality ? Want a new work life Balance in 2023 ?

If you have love a varied day and have strong multi-taskingability

Superb opportunity for a Helpdesk Co-ordinator -Mon
- Friday, Central Cambridge.

Due to continued and sustained growth My 40 year established Market leading Central CambridgeClient, are looking to recruit a Helpdesk Administrator to effectively focus on customer satisfaction. My Client owes their hugesuccess to talented and committedemployees, keeping Innovation and Customer Service at the forefront of whatever theydo and by adding transparent and measurable value.

Responsible to: Helpdesk Supervisor

Responsible for: None

Liaison with: Clients, Engineers, Internal Helpdesk Team, Internal Management.

Main Tasks of Job:

- To administrate both ‘Reactive Maintenance’ and ‘Small Works’ projects to meet contract requirements.
- To log, assign and manage direct workforce and sub-contractors under various ‘Reactive Maintenance’ and ‘Small Works’ contracts and timescale criteria
- Produce and monitor weekly client reports and internal control documents to meet customer requirements.
- To update client open call reports from customer helpdesk as required.
- To manage, update and liaise with existing and new clients.
- To cost ‘Reactive Maintenance’ and ‘Small Works’ jobs and enter onto client valuations.
- To process and upload supplier invoices and engineer timesheets as required on a weekly basis.
- Answering of telephones and logging call details.
- Provide holiday cover within the team.
- To undertake any other general administration duties and any other tasks required.

Skills and Abilities:

- Previous experience working in a customer service environment with a positive approach.
- Must be competent with Microsoft Office (Excel/Word).
- Must have excellent written and oral communication skills.
- Must be proactive and able to work independently and as part of a busy team.

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