Call Centre Operator

6 months ago


Sheffield, United Kingdom Uniting People Full time

**Uniting People** is looking for a Call Center Agent

**Job Summary**:
The Call Center Agent is responsible for providing exceptional customer service to our customers and internal employees. This position will be responsible for all aspects of the customer experience, from determining customer needs to making appointments and executing on-time delivery. The Call Center Agent will also be responsible for ensuring that the customer's expectations are met to ensure they are happy with the service they receive.

**Responsibilities**:

- Taking outbound calls to customers to discuss potential sales
- Build rapport and develop a positive first impression with customers.
- Maintain customer satisfaction ratings.
- Maintain a high level of professionalism in the interaction with customers.
- Perform day-to-day operations while being compliant with company policies, procedures, and compliance requirements..
- Take ownership of customer experience by ensuring that the customer has the first impression they deserve.

Qualifications:

- Previous Call Center or Customer Service experience (preferred)
- Ability to build rapport with customers
- Excellent verbal and written communication skills
- Computer literacy including familiarity with computers, telephones, and other data entry positions
- Ability to multitask and stay organized in a fast-paced environment

**Job Types**: Full-time, Permanent

Pay: £21,673.00-£27,384.00 per year

**Benefits**:

- Canteen
- Casual dress
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site parking
- Referral programme
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme
- Commission pay
- Loyalty bonus
- Performance bonus

Work Location: In person


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