Call Centre Operator

6 months ago


Sheffield, United Kingdom Brook Street Full time

Call Centre Operator - Environment Agency

Location: Sheffield

Pay: £10.66

**Job Type**: Temporary

Sector: Public Sector

Hours: 37 hours a week (Fixed weekly shift pattern of 7-3, 9-5 or 12-8 Mon-Fri)

**A Little Bit About Us**:
Recruitment is about so much more than just filling job vacancies. It's about giving people the chance to unleash their full potential, through their perfect new role.

**About the Client**:
The Environment Agency work to create better places for people and wildlife and aid in sustainable development.

***

**What Will Be Your Day to Day Tasks?**

The work we do in our contact centre is centred around helping customers to understand what is required of them to export fisheries products to Europe after the EU exit, helping them to create the required documents for these exports and also assisting fishers to meet their obligations in recording their catch details to provide accurate data to the Marine Management Organisation.

It is not a sales environment and we do not set rigid targets for time spent on calls.

The contact centre operator will follow set procedures and will exercise some independent judgement in carrying out instructions, under general supervision. Examples of work performed will include but not be restricted to:

- Dealing with incoming calls from customers, gathering or providing information according to the customer's needs
- Some written correspondence, usually to confirm the contents of a telephone conversation or provide links to web pages or other resources
- Carrying out administrative procedures and processes

**What's in this for you?**

If you were to join this team it would provide you with all the necessary skills and knowledge base to explore and create a career path within Brook Street or the Environment Agency which could further push your career to new heights

This client would be the ideal fit for yourself if you are pursuing a career or have an interest in the Environment Agency, have studied Geography or similar at university or have an interest in administration.

**Diversity in the workplace**:
At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.

Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme.


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