Call Centre Agent
6 months ago
Call Center Representative/ Telemarketer
Salary £20,000 - £22,000 - OTE £25,000 Uncapped (No Experience Needed )
**Duties**:
- Make outbound calls to customers to promote products or services
- Conduct market research and gather customer feedback through phone surveys
- Provide information and answer questions about products or services
- Handle customer complaints or concerns and escalate issues as necessary
- Maintain accurate and detailed records of customer interactions in the call center database
- Follow call scripts and adhere to company policies and procedures
- Meet or exceed daily, weekly, and monthly call quotas
**Skills**:
- Excellent verbal communication skills
- Ability to actively listen and analyze customer needs
- Strong problem-solving skills to address customer complaints or issues
- Proficient computer skills to navigate call center software and databases
- Ability to work in a fast-paced environment and handle high call volumes
- Strong time management skills to prioritize tasks and meet deadlines
- Ability to work independently as well as part of a team
If you are a motivated individual with excellent communication skills, we want to hear from you Join our team as a Call Center Representative and play a crucial role in providing exceptional customer service.
**Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned.**
**Salary**: £20,000.00-£25,000.00 per year
Work Location: In person
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