Customer Account Specialist

7 days ago

Wokingham, United Kingdom Johnson & Johnson Full time

At Johnson & Johnson, a continuing focus on being agile, efficient and effective for the future is at the heart of what we do. We have an amazing opportunity for a **Customer Account Specialist based in Wokingham (Pinewood Campus) **This role is ideal for someone who has strong customer focus and who wants to work within an EMEA team.

Are you ready for that next step in your career and want to take the opportunity to become part of the success story behind one of the world’s most comprehensive and broadly based manufacturer of health care products and related services?

Vision Care, the contact lens division of Johnson & Johnson, is well established as the world-leading manufacturer of contact lenses and continues to experience rapid growth. This progressive and innovative company includes among its’ brands the No 1 selling brand of lenses, Acuvue®, which is distributed in over 70 countries worldwide.

**Key Responsibilities**:
You will have strong interpersonal skills with exceptional attention to detail. You will welcome and even seek out challenging situations as an opportunity to grow whilst also suggesting efficiencies that can be made.

**As a Customer Account Specialist, your typical day may include**:

- Creation and maintenance of Customer Accounts across the EMEA region. Establishing robust processes for account changes in order to improve accuracy and minimise complaints.
- Documenting all processes relating to customer account changes including market requirements. Driving compliance across the region in order to minimise risk to the business
- Improving the relationships and knowledge of business processes between customer supports and the local sales and marketing department
- Driving process improvements for New Accounts to ensure we maximise sales potential from the start

**Qualifications**

**Be vital**:
To be part of this high-performance team you will have a high degree of customer, and process focus together with high attention to detail. Excellent interpersonal, written and oral communication skills together with sound administrative skills are essential to the success of this role

**Experience and Skills**:
To be part of this high-performance team you will have a high degree of customer, and process focus together with high attention to detail. Excellent interpersonal, written and oral communication skills together with sound administrative skills are essential to the success of this role

**You will also have**:

- Have experience in Master Data (preferable SAP)
- Analytics skills and working with Excel formulas
- Power Apps knowledge will be an advantage
- The ability to work effectively within a high pace environment
- Attention to details
- High degree of compliance focus
- Able to work well under pressure
- Excellent organisational skills

We are passionate about our work, and play vital roles across a range of professional disciplines caring deeply about our customers and communities. At Johnson & Johnson our culture enables dynamic and influential careers. We are
- Committed to caring
- Responsible to our communities
- Unique in our background and experiences
- The drivers of our own success
- Passionate about doing what’s right

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

**Primary Location**
United Kingdom-England-Wokingham
- **Organization**
Johnson & Johnson Medical Ltd. - fka -Ethicon Ltd. (7355)

**Job Function**
Operations

**Requisition ID**
2206076811W

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