Customer Success Executive

6 months ago

London, United Kingdom Times Higher Education Full time

**Customer Success Executive - Branding**
**Hybrid / London (1-2 days a week in the office)**
**Salary: £28,000 - 32,000**

Times Higher Education is the data provider underpinning university excellence in every continent across the world. As the company behind the world’s most influential university ranking, and with almost five decades of experience as a source of analysis and insight on higher education, we have unparalleled expertise on the trends underpinning university performance globally. Our data and benchmarking tools are used by many of the world’s most prestigious universities to help them achieve their strategic goals.

THE’s website attracts millions of academics, educational influencers, and students each year, and we work with a range of trusted referral partners - from start-ups to multinationals - to ensure all stakeholders get the advice, support, and resources they need to excel in their current situations.

We're hiring for a **Customer Success Executive - Branding** who will be responsible for the delivery, optimisation, campaign success and reporting of campaigns for clients looking to reach THE’s (and a wider) audience.

This position offers a great opportunity to grow your digital marketing skills while exercising your problem-solving ability and building strong relationships with colleagues & clients in a cutting-edge business.

**Responsibilities**:

- Support the delivery, optimisation and reporting of on-site branding campaigns.
- Work closely with Account Managers within the Customer Success team and other stakeholders (internal and external) to manage and deliver the end-to-end campaign process.
- Contribute to internal FAQs supporting Sales, Account Managers and Product team interactions with customers.
- Contribute to the continual improvement of customer support processes.
- Ensuring all event project plans are up to date.
- Keeping abreast of current education trends, practices, developments, and regulatory changes, which may impact the way data is presented, entered or interpreted.

**Person Specification**
**Skills and Qualifications**:

- Pro-active in identifying new ideas/trends and how they can be applied to existing campaigns and/or initiated as new ideas for existing clients.
- Analytical from a marketing perspective - able to explain user interactions and how content/campaigns can be optimised and refined to support future success.
- Excellent communication skills and the ability to build relationships with a wide range of personalities, abilities, and cultures.
- Able to build strong relationships with colleagues and clients.
- Ability to understand and interpret the links between data and performance.
- Process driven with meticulous attention to detail.
- Logical thinking and problem-solving ability, innovative at creating solutions.
- Ability to work independently as well as part of a team. Be able to act on your own initiative when dealing with issues, and to be proactive in your approach to your work but knowing when to seek advice.
- Strong drive, self-motivated.
- Organised and analytical.
- Able to handle multiple projects.
- Switched on and can-do attitude.
- Ability to work well under pressure in a fast-paced environment.
- Commercial acumen.
- Knowledge of the Higher Education sector would be beneficial.
- **THE are proud to be an equal opportunities employer. We recognise that we are all different. Great strength is born through different perspectives and experiences. That is why we are committed to our mission of creating an inclusive culture that enables our people to feel able to bring their whole selves to work. We are proud to be part of the Global Equality Collective and a mindful employer to help support THE achieve this.**_

**Job Types**: Full-time, Permanent

**Salary**: £28,000.00-£32,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Work from home

Schedule:

- Monday to Friday

Work authorisation:

- United Kingdom (required)

**Location**:

- London (preferred)

Work Location: Hybrid remote in London

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