Customer Support Coordinator

5 months ago

Cockermouth, United Kingdom M-Sport UK Full time

**CUSTOMER SUPPORT COORDINATOR**

Operating a renowned global motorsport business with state-of-the-art facilities at home and winning performances around the globe, M-Sport UK provide the engineering expertise behind an award-winning range of competition cars and has become an industry leader with success across some of the industry’s most acclaimed motorsport series.

The drive to deliver championship-winning performances is what excites and strengthens our workforce; and our dedicated operations team are at the core of everything we do - working closely to support our projects with outstanding results on the world stage.

We love what we do, and passion drives our success.

**THE ROLE**

We’re looking to expand our busy Sales Team with the appointment of a Customer Support Coordinator. Assisting our valued customers with various motorsport programmes around the world, our Customer Sales Coordinators are at the very heart of our business - providing a high level of interpersonal customer service whilst ensuring our extended family have everything they need to deliver the very best results.

**The role and responsibilities include**:

- Working closely with global teams to provide parts and services.
- Receiving and processing orders.
- Producing time schedules to meet customer requirements.
- Advising customers on products and parts to ensure correct purchase.
- Arranging component rebuilds and scheduling with internal departments.
- Working closely with our Import/Export Coordinator on shipping orders and producing documentation.
- Monitoring and maintaining stock levels.

**WHO WE’RE LOOKING FOR**

We’re looking for a self-motivated team player with a positive and enthusiastic attitude.

You should be a well organised individual with an eye for detail as well as an understanding of technical parts and knowledge of commercial invoices.

You should be capable of prioritising busy workloads to meet strict deadlines in a time-sensitive environment, and be a creative thinker with a talent for resolving issues - always keen to seek a positive outcome and involve the right parties with your strong collaboration skills.

This complements strong communication, excellent telephone etiquette, strong negotiation skills and an ability to build strong internal and external relationships which instil a sense of trust and security amongst colleagues and customers alike.

You should have strong computer skills and be familiar with the Microsoft Office Suite as well as an understanding of computerised stock control systems.

Experience in a similar race or rally setting would be an advantage, and you should be committed to delivering a consistently high level of customer service and performance.

**WHAT WE OFFER**

Situated on the edge of the English Lake District National Park, M-Sport UK is unique in offering the fast-paced, high-octane, adrenaline-fuelled action expected from a career in International Motorsport mere minutes from the tranquillity of the Lakeland fells and all they have to offer in terms of recreation and wellbeing.

We also offer a range of employee benefits including: life assurance, a flexible working day, company contributed pension scheme, discounted gym membership, discount reward scheme, cycle to work scheme and company healthcare plan as well as a dedicated Work Culture Team with regular meetings, competitions and activities.

Work Location: In person

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