Service Advisor

3 months ago

Belfast, United Kingdom Mervyn Stewart Full time

Here at **Mervyn Stewart Belfast** we have an excellent opportunity for a **Service Advisor** to join the team for our** Boucher based **dealerships. We require a very personable, enthusiastic and welcoming individual who thrives on delivering great customer service to all our customers.

This is a great opportunity to not only be part of the excellent** Mervyn Stewart** brand but also be part of our ever-growing business.

**In every aspect of our retailers, the aim is always to exceed customer expectation and so customer care is of paramount importance. Within this role you will be helping lead from the front to ensure that our customers receive the best possible Aftersales experience.**

**Communication is key within our dealership, not only to ensure an exceptional customer experience but to build solid working relationships with suppliers, customers, and colleagues.**

**About The Role**

**_ Main Duties_**

The role will involve face to face and telephone contact with our customers, with the overall aim of providing the very best in customer service.

This is a very busy role requiring team work, excellent inter departmental and good all round communication skills, as well as behaving in a professional manner.

Upselling EVHC, Service plans etc. is also incorporated into the role so a good knowledge of these will be required.

**_ The Package_**
- An excellent industry competitive salary (based on experience)
- Bonus earning opportunities
- Company car
- Company Pension Scheme
- 30 days holiday inc. stats increasing with long service
- Manufacturer training and development programme
- Permanent, full-time employment
- Health, Wellbeing and Discount Shopping Membership availability
- Based in Boucher

**Required Criteria**
- Ability to multi-task while keeping a positive attitude both to your work and our customers
- Full valid UK driving license
- Excellent team player and interpersonal communication skills
- IT experience essential
- Previous experience within a Franchised Dealership in a similar position
- Ability to multi-task while keeping a positive attitude both to your work and our customers

**Desired Criteria**
- Good organisational skills
- VAG or MG dealership experience an advantage

**Skills Needed**

Answering Customer Questions, Managing a Client Engagement, Managing Upsell Activities, Client Relationship Management, Working Under Pressure, Teamworking, Administrative skills

**About The Company**

Welcome to Mervyn Stewart one of Northern Irelands most established family run car dealerships.

At our award-winning dealerships in Belfast and Bangor we represent Skoda, Suzuki and MG giving Mervyn Stewart the opportunity to provide our customers with a fantastic selection of new and used vehicles alongside a host of other services that include rental, Motability, fleet & servicing and maintenance.

Our range covers a broad spectrum of cars to suit all needs, petrol, diesel, electric or hybrid and our highly trained and friendly sales team make purchasing your new vehicle as easy as possible whether that be physically, in one of our showrooms, or online.

**Company Culture**

At Mervyn Stewart we are a locally owned family business on the lookout for talented, innovative and ambitious individuals to join our team.

Mervyn Stewart jobs offer opportunities across a broad ranges of disciplines with great career development.

We continue to grow as a trusted independently run automotive company in Northern Ireland. Mervyn Stewart works in partnership with 3 manufacturers Skoda, Suzuki and MG across 4 locations with our head office based in Belfast.

At Mervyn Stewart we focus on detail, on customer service, on value and respect for the employee not just the customer.

**Company Benefits**

Vacation, Paid time off, Performance bonuses, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Open office, Competitive salary, Long service recognition, Perks Card, Wellbeing Scheme, Employee Recognition Scheme

**Salary**

£27,500.00 - £33,000.00 per year

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