Transformation Benefits

3 weeks ago

London, United Kingdom Financial Ombudsman Service Full time

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Transformation Benefits & Costs Lead

Contract: Permanent

Working hours: 35 hours per week

**Salary**: Circa £54,000

Reporting to: Head of PMO & Change Validation

Location: London, docklands. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office

Over recent years, the Service has undertaken significant change to improve our customer experience and our financial sustainability. A new Executive team was established last year to bring the Service on the next phase of its journey.

The Financial Ombudsman Service is still at the early stages of its transformation and we are reimagining the future customer journey; we have big ambitions and we’re determined to move at pace.

Our organisation needs to be confident that when we are delivering projects within our transformation portfolio we always offer the best possible value to our internal and external customers. As our Benefits & Costs Lead you will own the Transformation Programme business case (the programme delivering our future customer journey), constantly assessing whether value could be maximised by accelerating some initiatives and by identifying possible areas for further improvements.

You’ll also be responsible for ensuring that the benefits outlined in a project or program are achieved across the whole portfolio not only the ‘Transformation Programme’ and that costs are tracking on budget. As such you will be involved across strategic projects and transformation initiatives. This will include developing and implementing a benefits realisation plan, monitoring progress towards benefits realisation, and communicating progress to stakeholders. You will also be responsible for identifying and mitigating any issues that could prevent the realisation of benefits.

Key responsibilities
- Owning the business case for the transformation programme, identifying ways to maximise value and influencing stakeholders to have your recommendations embedded
- Creating a benefits realisation framework that can be adopted across transformation and continuous improvement, so that the return on investment can be tracked on an initiative basis.
- Identifying and quantifying potential benefits of a project or programme
- Identifying and mitigating risks to benefits realisation
- Establishing reporting dashboards and governance cadence to create review and feedback loop opportunities so that teams are continuously understanding the impact of their interventions and pivoting where necessary if the desired benefits are not being achieved
- Liaising with the Finance team to establish ROI evaluation and governance
- To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:_

Minimum Criteria
- Significant experience in the benefits management lifecycle and developing and continuously improving a benefits realisation framework for complex projects and programmes
- Experience in business case development and cost-benefit analysis, as well as financial forecasting and cost modelling at portfolio and programme level
- Strong understanding of project / programme / portfolio risk management, in terms of both threats and opportunities in the context of benefits management
- Significant experience in the tracking of costs and benefits for multiple organisational-wide projects and programmes
- Demonstrable experience in aggregating information from a range of sources to provide timely and insightful management information on the realisation of benefits
- Quickly building relationships and credibility with senior leaders and decision makers across the complete spectrum of the organisation
- Why Financial Ombudsman Service?_

We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here:
We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:

- 25 days holiday entitlement, with the option to buy extra or sell days
- Generous pension
- Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
- Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
- Employee Assistance Programme
- Extensive opportunities for personal and career development
- Fully equipped on-site gym open 24 / 7 (London office only)
- Extensive Well-being resources including on-site therapists (London office only)
- Beautiful and bright London office looking over the Thames and near to mai

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