Transformation Manager

1 month ago


London, United Kingdom Vodafone Full time

Description

Location: Field Based  - will require travel to different locations across the UK during your working week 
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time hours per week – Mon to Fri

Who we are

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives. 

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

The Commercial Operations Transformation team sits within the Consumer Business Unit in Vodafone UK. The purpose of the team is to drive transformation and innovation within Commercial Operations. The team will work closely alongside the Retail and Channel Management teams to implement new ideas and initiatives that will seek to improve customer experience, retention and attraction, whilst driving sales performance.

What you’ll do

You will collaborate closely with cross-functional teams, including the Channel Management and Finance teams, and be able to balance depth of understanding – working through the detail of project deliverables and dependencies – and strategic thinking – maintaining a clear sense of programme objectives that can be articulated to senior leadership. 


You will also play a pivotal role in leading and executing strategic initiatives aimed at enhancing our retail operations and customer experience, primarily concentrating on supporting the development of a new rate card model, but with scope to support in other strategic transformation projects.

Supporting the building of the future retail distribution strategy, review options for the future and providing business cases recommendation for the future of Vodafone Retail Support the development of a new rate card model for retail estate in conjunction with other teams such as Finance and Channel Management. Support the planning, execution, and delivery of retail operations transformation projects, ensuring alignment with business objectives and customer needs. Oversee and support in the implementation of new projects within the retail channel, working alongside finance, technology and product teams.
 

Who you are

Excellent understanding of the retail rate card model Proven experience building and presenting business cases Ability to manage your own time and work independently  Highly organised, structured and with very strong attention to detail  Stakeholder management and engagement Cross-functional collaboration Excellent communication and presentation skills Ability to thrive in a fast-paced, dynamic environment, with a focus on delivering results and driving continuous improvement.

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