Transformation Manager
1 month ago
Description
Location: Field Based - will require travel to different locations across the UK during your working week
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time hours per week – Mon to Fri
Who we are
We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
The Commercial Operations Transformation team sits within the Consumer Business Unit in Vodafone UK. The purpose of the team is to drive transformation and innovation within Commercial Operations. The team will work closely alongside the Retail and Channel Management teams to implement new ideas and initiatives that will seek to improve customer experience, retention and attraction, whilst driving sales performance.
What you’ll do
You will collaborate closely with cross-functional teams, including the Channel Management and Finance teams, and be able to balance depth of understanding – working through the detail of project deliverables and dependencies – and strategic thinking – maintaining a clear sense of programme objectives that can be articulated to senior leadership.
You will also play a pivotal role in leading and executing strategic initiatives aimed at enhancing our retail operations and customer experience, primarily concentrating on supporting the development of a new rate card model, but with scope to support in other strategic transformation projects.
Who you are
Excellent understanding of the retail rate card model Proven experience building and presenting business cases Ability to manage your own time and work independently Highly organised, structured and with very strong attention to detail Stakeholder management and engagement Cross-functional collaboration Excellent communication and presentation skills Ability to thrive in a fast-paced, dynamic environment, with a focus on delivering results and driving continuous improvement.-
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