Operations Coordinator

1 month ago

Coventry, United Kingdom University of Warwick Full time

**Location***

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University of Warwick Campus, Coventry

**Department***

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Warwick Business School

**Position Type***

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Part Time, Fixed Term

**Duration***

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Fixed-term until until 30 September 2024.

**Hours***

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(0.8 FTE ) 29.2 hours per week

**Salary***

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£25,138 - £28,759 per annum, pro rata

**About the Role***

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In this busy and varied role, you will be responsible for providing consistent and high-quality administrative support for the Executive MBA and Full time MBA courses. The key role responsibilities will include acting as the first point of contact for a range of academic queries from our students and maintaining accurate records throughout the student’s academic life cycle (i.e. from pre-enrolment to graduation). You will work collaboratively with academic faculty, External Examiners and our overseas partner schools to ensure our services are meeting and exceeding the WBS standards. As part of a team of skilled administrators, this is your opportunity to really get involved with the daily operations of the WBS flagship programmes. Operations Coordinators experience a busy and varied administrative day to day which includes not only academic support but also pastoral care to our students, support to our faculty and the use of database and online teaching platforms. The work is varied, interesting, provides potential to develop new skills and the opportunity to interact with mature students coming from all around the world.

**About You***

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You will have experience of delivering excellent customer service through effective team working and be able to demonstrate the ability to work effectively in a matrix organisational context. Evidence of well-developed administration skills and a high level of IT literacy will be required, as will the ability to work with a high degree of accuracy and with attention to detail. You will be at ease working in a changing environment, being able to demonstrate flexibility to be involved in a number of operational support activities at the same time.

**About the Department***

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Warwick Business School (WBS) is a world-class business school at the heart of a world-class University, challenging assumptions and championing business as a force for good. From the pioneering research we undertake, to the students we help to shape, we are for the Change Makers who will impact the world for the better.

We were the first UK business school to be triple accredited by the major bodies (EQUIS, AMBA, AACSB) and our courses consistently rank highly (our Distance Learning MBA is first in the world, our Executive MBA is ranked first in the UK and sixth in the world, and our MSc Management is ranked first in the UK and ninth in the world).

However, we’re more than our rankings and we’re proud to be different. We’re down to earth and approachable, and we want WBS to feel like home to our students, our staff and our alumni community. We look to provide a stimulating and fulfilling work environment for all. One where you will feel supported and encouraged to grow professionally; developing your knowledge, skills, confidence and career. Our vision Our vision is to be Europe’s leading University-based business school, developing transformational ideas and people that shape how we do business.

**This vision is supported by our three-fold mission**:

- To develop cutting-edge research that leads debate and deepens our understanding of the practice of business and management
- To provide a transformational learning experience, enabling our stakeholders to realise their full potential
- To work in partnership with policy and practice, both in terms of our research and teaching activities, to catalyse the impact of our work.

Everything we do is underpinned by our CORE values and driven by a commitment to a Change Maker mindset. We look for this shared commitment across our staff and student community.
- Change Makers see the bigger picture. Thinking beyond themselves and their environment, they’re open to other viewpoints and consider the ripple effect of what they do on a personal, social, and commercial level. They’re driven by having the biggest positive impact and a focus on the greater good.
- Change Makers challenge the norm. Challenging the status quo and not just accepting things at face value is when real impact and change can be delivered.
- Change Makers have the drive as well as the vision. It’s one thing having a vision but having the drive and work ethic to realise a vision is another matter. Change Makers relentlessly pursue every possible solution in order to achieve their goals.

**Our CORE values**
- **Curiosity**. We challenge, we embrace different perspectives, and we think creatively to build our future.
- **Openness.** We’re open to different perspectives, talking to stakeholders, listening to feedback, embracing change and pushing forward for

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