Patient Pathway Lead

4 weeks ago


Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

An exciting opportunity has arisen for a Patient Pathway Lead in the Directorates of Spinal Cord Injuries Centre and Urology. You will have the unique opportunity to support and gain experience within the Specialist Service.

The role of Patient Pathway Lead provides a senior point of contact to A&C staff and will work closely with clinical and nursing leads to ensure a high standard of patient care is delivered within clinical directorates, in line with the Trust policy and standard operating procedures.

The post holder will also provide a pivotal administrative service to consultants and their clinical teams. They will work flexibly with the other team members within the Clinical Support Unit and provide a professional, efficient administrative service to patients. The function of this role will also be to coordinate and schedule the patient pathway, from referral to first outpatient appointment, through diagnostics, treatment planning, treatment, and follow-up, highlighting any potential delays in the pathway and ensuring accurate data collection to support the process.

This post is 1.0 WTE to cover between Monday to Friday and the working hours are 9am-5pm.

The successful applicant will have previous experience of leading a team and managing change. They should be resilient, motivated, organized, work well under pressure and have exceptional communication skills.

They will work closely with the Service Manager and Operations Manager to ensure the Trust’s Access Policy is adhered to and that all administration-related Key Performance Indicators (KPIs) are met, with remedial actions put in place where necessary.

They will also be responsible for the personal development planning and learning needs of the staff within their own administrative team, as well as managing any human resource issues.

Our Team is tight knit and work well together. We are culturally diverse and welcome new team members.

This role will be working alongside the Service Manager and Operations Manager. All staff are supported with their training needs and regularly share learning opportunities within the division.

The Royal National Orthopaedic Hospital NHS Trust (RNOH) is the largest orthopaedic hospital in the UK and is regarded as a leader in the field of orthopaedics both in the UK and world-wide. The RNOH provides a comprehensive range of neuro-musculoskeletal health care, ranging from acute spinal injury or complex bone tumour to orthopaedic medicine and specialist rehabilitation. This broad range of services is unique within the NHS.

As a national centre of excellence, the RNOH treats patients from across the country, many of whom have been referred by other hospital consultants for second opinions or for treatment of complex or rare conditions.

Patients benefit from a team of highly specialised consultants, many of whom are nationally and internationally recognised for their expertise and experience. Consultants are supported in their work by nurses, therapists and other specialist clinical staff who are trained experts in their particular fields of orthopaedic care.

This role will primarily be focussed on supporting the admin team and supporting the Clinical Team within London Spinal Cord Injuries Unit and Urology. They will work closely with the Service Manager, Operations Manager,RTT Team Members, Clinical leads, Consultants and all other clinical staff in the directorates, Heads of Departments, HR Partner, Divisional Accountant, and Patients/Representatives.

**Some of the Duties will include**: Outpatient and Inpatient Waiting list Management. Manage annual leave, sickness absence and time owing in accordance with Trust policy. Responsible for workload planning and delegation on a continuous basis, ensuring equity of distribution between admin team members.

Please see attached job description for more information about this role.



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