Ecommerce Customer Service Advisor

1 month ago


Liverpool, United Kingdom PP Associates Full time

One of the UK’s leading brands in Liverpool is looking to recruit an Ecommerce Customer Service Advisor to join their growing Ecommerce department. You must have some ecommerce/customer service experience preferably within a retail or online product sector.Please get in touch if you have the relevant experience

**Responsibilities**:
Reporting into Ecommerce Customer Service Manager..

Communicate with suppliers and manufacturers

Monitor and optimise live listings and platforms making any improvements to increase

performance and conversion rates

Facilitated smooth running of customer service, ensuring the primary goals and daily targets

of the company were met

Ensure problems are dealt with in as efficient manner as possible and liaised with

different departments providing first point of contact for all issues

Support warehouse in accurate delivery and process daily orders

Replying to customers on Amazon Seller Central and other customer portals

Dealing with customer returns - deciding if they are fit for resale

Arranging for collections and sending out replacements

Liaising with QA department highlighting potential product issues

Managing stock levels on various portals e.g. Amazon, Wayfair, Ebay

Sales administration - ensuring all orders are sent through to warehouse and shipping information sent on time

Helping the content team maintain catalogue and feedback quality

Skills Required:
Must have recent Ecommerce/Customer Service experience within an ecommerce/online environment

Preference is E-Commerce experience, ie, amazon, ebay, shopify etc

Must be willing to work one weekend per month in a rota within the customer service team

Ideally have experience of Amazon Seller Central and other ecommerce portals (desirable)

Must have excellent communication and writing skills

Competent and confident using Microsoft Office particularly Excel - extra training on other systems will be provided

Salary £22k, hybrid role/office based, Monday - Friday 8.30am-5pm, 28 days holiday, pension



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