Ecommerce Customer Service Advisor
1 month ago
One of the UK’s leading brands in Liverpool is looking to recruit an Ecommerce Customer Service Advisor to join their growing Ecommerce department. You must have some ecommerce/customer service experience preferably within a retail or online product sector.Please get in touch if you have the relevant experience
**Responsibilities**:
Reporting into Ecommerce Customer Service Manager..
Communicate with suppliers and manufacturers
Monitor and optimise live listings and platforms making any improvements to increase
performance and conversion rates
Facilitated smooth running of customer service, ensuring the primary goals and daily targets
of the company were met
Ensure problems are dealt with in as efficient manner as possible and liaised with
different departments providing first point of contact for all issues
Support warehouse in accurate delivery and process daily orders
Replying to customers on Amazon Seller Central and other customer portals
Dealing with customer returns - deciding if they are fit for resale
Arranging for collections and sending out replacements
Liaising with QA department highlighting potential product issues
Managing stock levels on various portals e.g. Amazon, Wayfair, Ebay
Sales administration - ensuring all orders are sent through to warehouse and shipping information sent on time
Helping the content team maintain catalogue and feedback quality
Skills Required:
Must have recent Ecommerce/Customer Service experience within an ecommerce/online environment
Preference is E-Commerce experience, ie, amazon, ebay, shopify etc
Must be willing to work one weekend per month in a rota within the customer service team
Ideally have experience of Amazon Seller Central and other ecommerce portals (desirable)
Must have excellent communication and writing skills
Competent and confident using Microsoft Office particularly Excel - extra training on other systems will be provided
Salary £22k, hybrid role/office based, Monday - Friday 8.30am-5pm, 28 days holiday, pension
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