Hotel Leisure Assistant

3 months ago

Ambleside, United Kingdom John Lewis Full time

**At a glance**
- Working pattern
- Varied hours of full time work across seven days to include early starts, late finishes, evenings and weekends between the hours of 07:30-23:00.
- **Due to working time regulations, applicants must be 18 years or over to apply.**

**This role is based at Ambleside, Cumbria**
- Salary - The salary for this role is £20,550 - £23,000, based on a 37.5 hour working week. From 1st April this will change to a Fixed £11.55 per hour.
- Contract type - This is a permanent role
- Live in accommodation is available, if required
- private double bedroom with private bathroom. Salary deduction of up to £135 per calendar month

**About the role**

To work as part of the hotel team to deliver and maintain a first-rate guest experience through the focus on the delivery of market leading customer service. To add value to the efficient and profitable running of your hotel in order to achieve your business and personal objectives, along with those of your team and the hotel.

Through your Profession, you will have the opportunity to develop and stretch personally and professionally to achieve your potential. The Partnership supports agile and flexible working practices, such as when, where and how we work. We have several different ways to work flexibly, including part-time, flexible or compressed hours, and job sharing. Head office areas also support a blended working approach.

**Duties & Responsibilities**:

- Being a brand ambassador by being a warm and friendly Partner who provides a consistently outstanding customer experience that is unrivalled in the marketplace.
- Resolving guest queries/complaints at the first point of contact.
- Interacting with guests, sharing product knowledge on drinks and food.
- Primary function is food service, Serving guest orders from kitchen to table, clearing tables daily and weekly hygiene checks.
- Cleaning down and resetting rooms in readiness for the next service.
- Knowing and understanding wine/drinks, serving coffee etc. - Will be trained on knowledge of drink varieties.
- Assisting with housekeeping: stripping the rooms after guests depart, changing towels and linen. Remaking beds, cleaning bathrooms, vacuuming, dusting, general cleaning and changing the teas and coffees.
- Bagging up of laundry to be taken by a supplier and cleaned.
- Some occasional kitchen portering work - operating the dishwasher and putting away items used within the kitchen and dining rooms.
- Knowledge of the chemicals required, ensuring compliance with food safety regulations (training provided).

**About Ambleside Park**

It’s our Place in the Lakes. Set on the banks of Lake Windermere in the Lake District, it’s a 24 bedroom haven to get away, explore and maybe even be inspired like the great writers and artists of the past.

If you are looking for a hotel with a difference, this could be it. You’ll be surrounded by a team of passionate and dedicated hospitality Partners to give our guests the best experience possible. What is different about our guests though, is that they are Partners, their friends and family. As co-owners in the business, you’ll see this difference in the way your teammates and you approach your job and carry out your responsibilities.

With all of the National Trust park to explore, whether walking on their own or on a guided tour, whizzing about on a mountain bike trail or visiting local craft shops, you can guarantee that our guests will be hungry and looking to recharge with the fantastic food offering we give them.

You also can view a copy of the full job outline:

- External applicants - please view the attached job outline

Internal applicants - please click the link below.

**Essential skills you’ll need:

- **
- Self-motivated/ Industrious
- Proficient in IT systems and able to use standard software
- Excellent communication skills
- Proven experience of the hospitality industry

Desirable skills you could bring:

- Level 2 Food Safety
- Experience of hospitality industry

**Benefits of the Partnership and the role**:

- You will enjoy 25% discount at John Lewis and 20% in Waitrose
- The Partnership has a competitive pension scheme where your contributions will be matched by the Partnership (up to 8% of pay)
- Excellent work life balance, including focus on well being and flexible working and our marketing leading equal parenthood leave Policy
- Find out more about the extensive range of exciting benefits that you could enjoy when you join us on our website under About the Partnership; Benefits.

**Important Information - Application and Interview Process**:
You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

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