Hotel Receptionist

**About us**

The Ambleside Salutation Hotel & Spa is a small privately owned hotel set in the heart of the English Lake District

The Ambleside Salutation Hotel & Spa (Our Independently Owned and run Hotel is exclusively for residents only), we are looking for a new team member to join our existing team, in return for your commitment your benefits will be
- **CHRISTMAS OFF** - Hotel will be Closed from 22nd December reopening 27th December
- **£15.00 per Hour Live Out**:

- **£30372.00 a year Live Out**:

- Straight Shifts (40 hours over 5 days)
- Up to 6 weeks annual holiday
- Uniform Provided
- Meals on duty
- Free use of leisure facilities
- Gratuities Paid Quarterly
- Live in positions are available.

**Responsibilities**:

- Greet and welcome guests as they arrive at the hotel
- Check guests in and out, ensuring a smooth and efficient process
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries and resolve any issues or complaints in a professional manner
- Answer phone calls and direct them to the appropriate department or staff member
- Maintain accurate guest records and handle cash transactions

**Skills**:

- Excellent communication and interpersonal skills to provide exceptional customer service
- Strong organizational skills to handle multiple tasks and prioritize effectively
- Proficiency in using phone systems and other office equipment
- Attention to detail to ensure accuracy in guest information and transactions
- Ability to remain calm under pressure and handle difficult situations with professionalism

Note: Previous experience in a similar role or in the hospitality industry is preferred but not required. Training will be provided.

**Responsibilities**:

- Greet and welcome guests as they arrive at the hotel
- Check-in and check-out guests, ensuring all necessary information is collected and accurate
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints in a professional and timely manner
- Answer phone calls and direct them to the appropriate department or individual
- Assist with reservations and cancellations, ensuring accuracy and efficiency
- Maintain a clean and organized front desk area
- Collaborate with other hotel staff to ensure a smooth guest experience

**Requirements**:

- Fluent in English, with strong verbal and written communication skills
- Excellent phone etiquette and customer service skills
- Ability to multitask and prioritize tasks effectively
- Strong attention to detail and problem-solving abilities
- Proficient in using computer systems and software for reservations and guest management

**Job Types**: Full-time, Permanent

Pay: £2,531.00 per month

**Benefits**:

- Company events
- Company pension
- Gym membership

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus
- Tips
- Yearly bonus

Work Location: In person