Spa Receptionist

Job Advert

**10% commission on retail sales**

**A few ‘need to knows’**
- This role is offered with at the rate £11.25 per hour.
- Shift patterns consist of eight-hour shifts working over five days of our seven-day week. As part of our training programme (whether that be as a new starter or continuous role related training), colleagues are required to take part in all shift patterns.
- All applicants must be eligible to live and work in the UK.

**A Few Staff Perks**

From Day One
- Refer a Friend Bonus Scheme up to £300.00
- 24-hour helpline to support you through any of life’s issues or problems (aka our EAP)
- Free onsite parking
- Free access to the fitness and leisure facilities
- Free meals available, and available in a staff canteen
- On Site Staff Discounts; Wainwrights Pub, Brimstone Spa (plus 1 guest), Brimstone Hotel, Stove Restaurant
- External Discounts; Kendal Physio, Windermere Cruises, B&Q Trade.
- 20 days holiday plus statutory public holidays
- Increased holiday allowance after 2 and 5 years length in service.
- Annual Flu Jab Vouchers
- Monthly Prize Draws; Guest Nominations, Colleagues Nomination, Brimstone Spa Thermal Prize Draw
- Be a guest for the night free of charge Stay in our Langdale hotel, B&B rate for one night.

After 6 months
- Enhanced Sick Pay
- Life Cover up to twice your salary

**Purpose of the Role**

To work as part of our unique Brimstone Spa Team to consistently provide the highest possible standards of delivery of service. Demonstrating a positive, friendly and professional manner at all times, driving high standards in a quality service operation thus enhancing the client’s sense of wellbeing, balance and quality of life.

**Role Requirements**

You will be the first face our guests are greeted with when they arrive, and the last person they see as they depart. A brilliant opportunity for you to show them, and Langdale, your personality thriving in such a beautiful work environment.
- Coordinate the meet and greet area assisting guests upon arrival and at touch points throughout their stay in the Spa.
- Manage the daily booking system and daily cashing up duties; make sure that all customer bills are posted to the correct accounts
- To provide the foundation for the ‘retail sell’ via the preparation of a ‘client prescription’ and to explain the benefits of these recommendations to the client during each visit.
- Maintain a daily and weekly cleaning programme for all areas of the spa and equipment.
- Manage our thermal area and be visible in the Deli.
- Serving drinks within our Spa Deli, serving drinks to Guests within our Thermal experience too.
- Maintain an adequate provision of towels, robes and flip flops where applicable including management of department laundry.
- Contribute to the monitoring and control of stock in all areas of the spa
- Adhere to all health & safety procedures
- To work as part of the Spa team, providing the highest standards to enhance the client’s sense of wellbeing, balance, and quality of life.
- Always adhere to departmental uniform standards, paying careful attention to personal hygiene and grooming.
- Hold a balanced, holistic approach to life and work in general, with a genuine passion for giving and receiving beneficial, health promoting treatments.
- Adhoc support to other areas of the business as /when required.
- Operate and maintain spa equipment after appropriate training