Brimstone Hotel Host

7 months ago

Ambleside, United Kingdom Langdale Hotel and Spa Full time

**Brimstone Hotel Host**

**Purpose of the Role**

The purpose of this role is to fit in with our existing team, providing that memorable experience for our guests who have paid that ‘little bit extra’ to experience the exclusivity of Brimstone and it’s Spa offering.

**Role Requirements**

The role involves everything from parking guests’ vehicles, unpacking their luggage and arranging totally spectacular Lake District experiences. You’ll pour the Champagne, turn down the exquisite bedlinen and generally be a Memory Maker. We will support you in expanding your expertise of the area as well to provide local knowledge on walks and activities.

**Hours Available**

We are aiming to move towards a 4-day working week for Brimstone Hosts covering our seven-day week operation. We have a variety of roles available, and this recruitment will remain open until we are comfortable in our guest offering and equally, can offer an even stronger work-life-balance to our staff. We have the following shift patterns available:

- 10 hour shifts on a four day working week (40 hours a week, less breaks)
- 8 hour shifts on a four day working week (32 hours a week, minus breaks)
- Full Time positions working a five day week over seven

**Hourly Rate**

For the 10-hour, 8-hour and full-time vacancies, we are offering an attractive £13.50 per hour.

Our part time role has reduced responsibilities and therefore offers an hourly rate of £12.00.

We strive by the acronym
**GUEST. Giving Unexpected Exceptional Services Today. **To fulfil the purpose of this role, the successful individual will thrive from seeing their efforts be enjoyed by our guests’ time and time again. Brimstone is a remarkable offering and with the service offered by our team, they always come back with their historical memories in hand. We feel the right person for these vacancies:

- Holds a positive approach to life ‘a glass half full’
- Works as part of a team or self-sufficiency
- Takes pride in their work
- Enjoys a customer facing role
- Is comfortable in communicating with others

Done these things before? Great If not but you like the sound of it, no problem. We have a thorough training programme and if you have the right attitude, a desire to learn and a genuine smile, we can teach you the rest.

**A few ‘need to knows’**

Our Part Time vacancies have the option of transport to and from the estate to support this working pattern
- These are live-out vacancies
- Interview could be virtual or on site
- All applicants must be eligible to live and work in the UK.

**About Us**

***Brimstone is our luxury boutique hotel situated in the heart of the Langdale valley that radiates quality, attitude, and creativity. It’s part of the Langdale estate which also boasts the Langdale Hotel, 100 self-catering lodges, Spa, Fitness and Leisure, Stove Restaurant and Wainwrights Pub.

As a Brimstone Hotel Host you will be a people person. We are looking for individuals who genuinely enjoy looking after others and who will take care of Brimstone with a sense of personal pride and ownership.

Brimstone is staffed by our team of Brimstone Hosts who manage their own time and tasks within the team. The skills we are looking for involve multi-tasking, great guest service and a willingness to go the extra mile for our guests.

**What you will get in return**:

- Employee Assistance Programme: a 24-hour helpline to support you through any of life’s issues or problems
- Life Cover up to twice your salary after 6 months in service
- Company Sick Pay after 6 months in service
- Online training platform for self-development
- Access to Staff Website; a hub of information of business and colleagues news.
- GUEST facing roles have a uniform provided or a uniform budget offering
- Spa discounts for you and a guest
- Onsite pub and restaurant discounts
- Be a guest for the night free of charge Stay in our Langdale hotel, B&B for one night
- Free access to the fitness and leisure facilities
- Monthly prize draw for staff nominated by guests
- Monthly ‘Langdale Superstar’ prize draw for staff nominated by colleagues
- Monthly prize draw for use of the Brimstone Spa Thermals
- Free meals available, and served in a staff canteen
- Discounts at Kendal Physio
- Annual Flu Jab Vouchers
- Trade Discount at B&Q
- Free onsite parking
- Staff Events for every occasion; welfare offering, seasonal and much more

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