Spa Host

2 weeks ago

Ambleside, United Kingdom Langdale Hotel and Spa Full time

Job Advert

**Who We Are**

The Langdale Estate is a 36-acre woodland estate boasting a range of holiday accommodation nestled in the heart of the Lake District National Park. We offer our guests luxury, fun and unique experiences that connect with our environment and engage with our local communities.

To help us deliver those experiences, we choose people who share our philosophy of putting the planet and our people first. Our teams are full of people with passion, personality, and knowledge. We want people who want to make a difference and who care about creating a guest experience that is special and memorable.

**Brimstone Spa**

Exclusively for the guests of The Langdale Estate, Brimstone Spa incorporates natural elements derived from its home, the Lake District. Combining this with luxury relaxation methods, Brimstone Spa offers an indulgent way to unwind and simply relax, all whilst being surrounded by the breath-taking Lakeland scenery. The spa features seven different thermal experiences, a nine-metre relaxation pool, and five relaxation areas, all lovingly cared for by a team of Spa Hosts. Our bespoke treatments are tailored to our guests needs by a team of qualified therapists and our Bubble Room offers unparalleled levels of relaxation in an intimate, secluded, and completely private setting.

**Role Requirements as a Spa Host**

You will be the first face our guests are greeted with when they arrive, and the last person they see as they depart. A brilliant opportunity for you to show them, and Langdale, your personality thriving in such a beautiful work environment.
- Coordinate the meet and greet area assisting guests upon arrival and at touch points throughout their stay in the Spa.
- Manage the daily booking system and daily cashing up duties; make sure that all customer bills are posted to the correct accounts
- To provide the foundation for the ‘retail sell’ via the preparation of a ‘client prescription’ and to explain the benefits of these recommendations to the client during each visit.
- Maintain a daily and weekly cleaning programme for all areas of the spa and equipment.
- Manage our thermal area and be visible in the Deli.
- Serving drinks within our Spa Deli, serving drinks to Guests within our Thermal experience too.
- Maintain an adequate provision of towels, robes and flip flops where applicable including management of department laundry.
- Contribute to the monitoring and control of stock in all areas of the spa
- Adhere to all health & safety procedures
- To work as part of the Spa team, providing the highest standards to enhance the client’s sense of wellbeing, balance, and quality of life.
- Always adhere to departmental uniform standards, paying careful attention to personal hygiene and grooming.
- Hold a balanced, holistic approach to life and work in general, with a genuine passion for giving and receiving beneficial, health promoting treatments.
- Adhoc support to other areas of the business as /when required.
- Operate and maintain spa equipment after appropriate training

**What We Offer**

We know how demanding the hospitality industry can be, that’s why we will always look for ways to support, nurture, and grow the talent that we have. This starts with a fair and competitive wage, that is industry benchmarked and reviewed annually.

Whilst the industry is demanding it is also rewarding. We provide internal and external training to help you get the most out of your role, and for those who have the drive and ambition to seek more we can curate bespoke development plans to help you further your career.

We are always moving forward, and we look for people who are up for a challenge and want to move forward with us. Maybe you are looking for a start in your hospitality career or perhaps you’re already a seasoned pro, our teams are ready to teach and to be taught.

**Equal Opportunity Employer

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