Customer Service Advisor

5 months ago


Southampton, United Kingdom Union Mart Ltd Full time

We operate from a portal called E-desk, which is used as our primary platform to communicate with our customers. Our products are advertised and sold via Amazon & eBay, as well as ManoMano, Cdiscount, OnBuy, and others.

Some knowledge of online retailing is preferred, as is the knowledge of some of the platforms we use, from a customer or business perspective.

**Duties**
- Messaging customers through our online portal
- Providing customers with a telephone service
- Maintaining a high level of customer satisfaction
- Liaising with couriers on the behalf of customers
- Troubleshooting our products, guiding our customers
- Internal communications with various departments

**Essential**
- 2+ years experience working within a similar role
- Computer literate with typing skills and telephone manner
- Team player with organizational skills
- Ability to work in a fast-paced and exciting environment
- Strong personality and communicator

You will be contracted to 39.5 hours Monday and Friday per week.

Below are our opening hours and you will be expected to work your hours during these:

- Monday 7:30am-5.00pm
- Tuesday 8:30am-5.00pm
- Wednesday 8:30am-5.00pm
- Thursday 8:30am-5.00pm
- Friday 8:30am-4:30pm
- Saturday - 9:00am-12:00pm Bi-weekly/Alternative
- Sunday Closed

If you have the skills and motivation we're looking for, and if this is something you're interested in, we'd love to hear from you.

For more information or a casual discussion about this opportunity, please contact HR at 02382356688.

**Salary**: Up to £23,000.00 per year

**Benefits**:

- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Day shift

Work Location: In person

Reference ID: 1.1


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