Customer Service Advisor

1 month ago

Southampton, United Kingdom CV-Library Full time

To be the first point of contact for all clients and their employees, providing a service that assists with timely and accurate payments. This call centre and customer service type role is to carry out all tasks within SLA time scales, following procedures, ensuring audit trails are maintained and spot checked for compliance. Delivering excellent customer service and the required results to support KPI's by maintaining the key responsibilities.

Client Details

Page Group are working with a well established company based in Southampton who are a proud members of the NHS family and market leaders in their field, they provide finance and accounting, digital, procurement, workforce, and bespoke support to more than half the NHS in England.

Description

The key responsibilities for the Customer Service Advisor roles are:

Responsible for dealing effectively with queries from customers (both internal and external) by telephone, email or in person, at all times conveying a professional and efficient attitude following customer service standards.
To resolve as many, if not all, queries as possible during the initial contact
To be proactive to customer needs and actively participate in customer service improvement
Achieving standards set within the SLA for KPI needs on behalf of all trusts
To provide clear, concise and accurate information to clients, their employees and third parties ensuring at all times that a positive and professional manner is deployed.
Follow the guidelines laid out under the Data Protection Act
Be proactive in ensuring that payroll staff achieve Key Performance Indicators in respect of call resolution
Maintain a basic awareness of statutory regulations in respect of National and Local deductions from pay such as PAYE and NI.
To construct suitable responses to queries from staff, HMRC and other outside organisations verbal and written.
Flexibly process multiple enquiries on multi customer payrolls.
Adherence to NHS SBS internal policies.
Compliance to Departmental Internal Controls and the financial framework determined by the Client.Profile

The successful candidate for the Customer Service Advisor role is someone with the following:

Essential Skills

The ability to work in a team
Excellent Customer Service Skills
Numerate and methodical
Good pc skills, using Microsoft word, Excel and the ability to input from basic data source and produce basic spreadsheets
The ability to multitask
The ability to prioritise
Basic understanding of Time Management.
Understanding of performance targets
Previous experience of working in an Customer service environmentDesirable Skills

Able to analyse situations and explain to individuals in a variety of ways where necessary
Standard Health & Safety manual handling skill.
Previous experience resolving basic pay enquiries
Worked with a range of different terms and conditions
Worked on a shared services platform before
Basic understanding of Payroll processes and deadlines
Has an awareness of the law relating to payroll (i.e. data protection)
Aware of PAYE, National Insurance and NHS Pension SchemeJob Offer

The candidate for the Customer Service Advisor will receive the following:

Competitive Salary
Hybrid Working
Holiday Package
Pension Scheme

  • Customer Sales Advisor

    5 months ago

    Southampton, United Kingdom Switch Advisor Partners Full time

    **About us** Switch Advisor Partners is a small business in Southampton. We are professional, rewarding and collaborative. Our work environment includes: - Modern office setting - Casual work attire - Growth opportunities Sales Advisor Southampton, UK We are looking for a drive, and outgoing individual to join our friendly team in...

  • Customer Sales Advisor

    6 months ago

    Southampton, United Kingdom Switch Advisor Partners Full time

    **About us** Switch Advisor Partners is a small business in Southampton. We are professional, rewarding and collaborative. Our work environment includes: - Modern office setting - Casual work attire - Growth opportunities Sales Advisor Southampton, UK We are looking for a drive, and outgoing individual to join our friendly team in...

  • Customer Service Assistant

    6 months ago

    Southampton, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative in Southampton! We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence as we need to grow and expand. **About Us**: At Switch Advisor, we are committed to providing unparalleled customer service, and our success is driven by...

  • Customer Service Assistant

    6 months ago

    Southampton, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative in Southampton! We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence as we need to grow and expand. **About Us**: At Switch Advisor, we are committed to providing unparalleled customer service, and our success is driven by...

  • Customer Service Advisor

    5 months ago

    Southampton, United Kingdom The Work Shop Resourcing Limited Full time

    **Customer Service Advisor, Southampton £25K** An excellent opportunity has just become available for a **Customer Service Advisor** to join an innovative and family run business based in Southampton. As a **Customer Service Advisor**, you will be working as part of a team in supporting the Sales and Customer Service Managers and ensuring all customer...

  • Customer Service Advisor

    5 months ago

    Southampton, United Kingdom Connells Group Full time

    We’re looking for a **Customer Service Advisor** to support our fantastic **Lettings** team in **Southampton. **As our** customer service advisor** you will take ownership of office administration accurately and efficiently and in a professional manner, within a busy customer facing environment. You will also have the opportunity to progress into a...

  • Customer Service Advisor

    6 months ago

    Southampton, United Kingdom Pertemps Network Group Full time

    **Customer Service Advisor**: - 012103676**£25,000 Per Annum** - Full Time**Permanent** **Southampton, Hampshire** **Customer Service And Call Centre** **Job Description**: - Customer Service Advisor - £25,000p/a - Southampton - 40 per week, split over shifts covering evenings and weekends. - The role of the Customer Sales Advisor is to ensure...

  • Customer Service Advisor

    2 months ago

    Southampton, United Kingdom CV-Library Full time

    A large and well established financial services company are looking for a customer service advisor with a keen eye for detail to join their growing team in Southampton! Main duties for a customer service advisor Inbound and outbound calls Responding to emails Complaints handling Processing queries and directing to relevant departments The ideal...

  • Customer Service Advisor

    5 months ago

    Southampton, United Kingdom Connells Group Full time

    **Job Description** Customer Service Advisor (Property Coordinator)** Are you looking to start or progress your career in the property the industry? Are you a strong administrator with excellent customer service skills? If so, we want to hear from you! **Role - Customer Service Advisor** **Location - Southampton** **Salary - £23,100** **Days & Hours -...

  • Customer Representative

    5 months ago

    Southampton, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Southampton. We are professional, collaborative and engaging. Our work environment includes: - Growth opportunities - Wellness programmes - Regular social events - Casual work attire **Customer Representative** **Overview** **Duties and responsibilities** **Provide top-notch customer service while...

  • Customer Service Advisor

    6 months ago

    Southampton, United Kingdom NRS Healthcare Full time

    This isn't your ordinary Customer Service Advisor role. Are you someone who is passionate about how we care for the most vulnerable people in society? Our Community Service Centre in Southampton is currently looking for a new Customer Service Advisor to join our friendly team. NRS Healthcare is the UK’s leading provider of Community Equipment Services,...

  • Customer Service Advisor

    6 months ago

    Southampton, United Kingdom Barclays Full time

    **Customer Service Advisor** **Southampton** **Salary - £25,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more...

  • Customer Service Advisor

    3 weeks ago

    Southampton, United Kingdom CV-Library Full time

    Are you an experienced Customer Service Advisor, looking for some temporary work until Christmas? Do you want to work somewhere where you can make a difference and feel part of a friendly team? If YES, then this might be the job for you! Mayday Personnel is proud to be working with an established and friendly company based in Southampton, Hampshire which...

  • Customer Service Advisor

    1 week ago

    Southampton, United Kingdom Page Personnel Full time

    To be the first point of contact for all clients and their employees, providing a service that assists with timely and accurate payments. This call centre and customer service type role is to carry out all tasks within SLA time scales, following procedures, ensuring audit trails are maintained and spot checked for compliance. Delivering excellent customer...

  • Customer Service Advisor

    6 months ago

    Southampton, United Kingdom Morgan Spencer Full time

    **THE COMPANY**: Our client are looking for experienced Customer Service Advisors. Working within the Customer Support team, you will have an absolute passion for customers and delivering an amazing customer experience providing outstanding customer service. **THE ROLE**: - As a Customer Service Advisor you’ll be helping to make the customers are happy,...

  • Customer Service Advisor

    6 months ago

    Southampton, United Kingdom Student Roost Full time

    ...........................................................................................................................................................................................................................................................................................................................................................................

  • Customer Service Advisor

    6 months ago

    Southampton, United Kingdom Student Roost Full time

    ...........................................................................................................................................................................................................................................................................................................................................................................

  • Customer Service Advisor

    6 months ago

    Southampton, United Kingdom Student Roost Full time

    ...........................................................................................................................................................................................................................................................................................................................................................................

  • Client Service Representative

    5 months ago

    Southampton, United Kingdom Switch Advisor Partners Full time

    **About us** Switch Advisor Partners is a small business in Southampton. We are professional, customer-centric and inclusive. Our work environment includes: - Growth opportunities - Regular social events - Relaxed atmosphere - Safe work environment Job Description: Clent Services Representative **Responsibilities**: - Resolve customer inquiries,...

  • Customer Service Advisor

    6 months ago

    Southampton, United Kingdom Communications and Solutions Partners Group Full time

    Are you an enthusiastic and customer-oriented professional with a passion for sales? Join our team as a Customer Sales Advisor and play a pivotal role in guiding customers through their buying journey while achieving sales targets. **Responsibilities**: - Provide excellent customer service and support to clients in person - Actively engage customers to...