Customer Service Advisor

6 months ago


Southampton, United Kingdom Connells Group Full time

We’re looking for a **Customer Service Advisor** to support our fantastic **Lettings** team in **Southampton. **As our** customer service advisor** you will take ownership of office administration accurately and efficiently and in a professional manner, within a busy customer facing environment. You will also have the opportunity to progress into a **Lettings Negotiator**.

**What’s in it for you as our customer service advisor?**
- Industry leading **training and development**:

- Demonstrable **career** ladder
- Opportunities for **progression**:

- **Supportive**, **rewarding** and **fun** environment
- Team** incentives**:

- Understanding of **operations** within an estate agency business

**Key responsibilities of a customer service advisor.** The main purpose of your role is to **support** the lettings team within the office with **administrative** duties. This will involve being the first point of contact for **customer enquiries** both in branch and over the phone and ensuring clients are kept informed through the letting process.

**Skills and experience required to be a successful customer service advisor**
- Preferably experience with **handling incoming and outgoing calls** in volume
- Customer focussed and comfortable in a client facing role
- **Resilient**, **positive**, **numerate**and **detail oriented**:

- **Organised**and able to **prioritise** workload in a faced paced environment
- Keen interest in learning and keeping up to date with industry changes
- Excellent verbal and written **communication** skills

Fox & Sons Estate Agents are part of Sequence Home, one of the largest and most successful estate agency and property services providers in the UK

Job Reference: EACS02709



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