Customer Service Advisor
7 months ago
**Customer Service Advisor**
**Southampton**
**Salary - £25,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more benefits**
**Shift - 35hrs per week, rotating between 7am-11pm Monday to Sunday**
As a Barclays Customer Service Advisor in our telephony hub, you will part of a dedicated passionate team guiding each customer, giving a personal touch ensuring they are valued and respected. You’ll have empathy and a passion for delivering excellent customer service. Full training will be provided, and you will be placed within a team who will guide you to ensure you have everything you need to succeed as a Customer Service Advisor. You don’t need banking experience; just a can-do approach.
Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.
**What will you be doing?**
- Taking inbound calls and listening to customers’ specific circumstances while tailoring the relevant solutions to their needs
- Working as a team across multiple channels, personalising each interaction with a customer, and providing backing and outcomes to best suit the customers’ needs
- Fulfilling customer requests whilst demonstrating professionalism to ensure each customer is valued
- Demonstrating a solid grasp of our processes/policies to ensure that customers are confident in our colleagues, and knowing when to escalate where appropriate
- Educating each customer on a range of products and services as well as the different channels and digital channels they can utilize to engage with us directly
- Investigating emotive and complex customer and client queries, concerns, and complaints related to an extensive range of products
- Engaging in a fast-paced environment, reviewing relevant information, and making decisions and actions
**What we’re looking for**:
- Excellent communication and empathy skills, with the ability to use a range of communication styles to provide a personal approach
- A genuine passion for helping others with a customer centric mindset
- The ability to educate our customers on a range of products and services
- Proficiency in fraud investigation, processes and systems reviewing relevant information and making decisions and actions
**Skills that will help you in the role**:
- Ability to work seamlessly as part of a team but also to your own initiative
- Confidence in digital skills in order help support customers with use of digital technology
- Experience in Retail Banking is desired but not essential, as we are looking for people that are passionate about customer service
**Where will you be working?**
You will be based in our Customer Care Telephony hub in Southampton in the heart of the bustling shopping district with good transport links.
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