Client Service Representative

5 months ago


Southampton, United Kingdom Switch Advisor Partners Full time

**About us**

Switch Advisor Partners is a small business in Southampton. We are professional, customer-centric and inclusive.

Our work environment includes:

- Growth opportunities
- Regular social events
- Relaxed atmosphere
- Safe work environment

Job Description: Clent Services Representative

**Responsibilities**:

- Resolve customer inquiries, complaints, and issues in a timely and professional manner
- Assist customers with product information, troubleshooting, and technical support
- Maintain accurate and detailed records of customer interactions and transactions
- Collaborate with cross-functional teams to ensure customer satisfaction
- Identify opportunities for process improvement to enhance the customer experience
- Stay up-to-date on product knowledge and industry trends to better assist customers

As a small and agile team, you will have exposure to a variety of projects and clients, meaning no one day will be the same. This role is great for a proactive, energetic person looking for a career within a constantly growing creative agency.

About you:

- Advanced organizational skills with the ability to handle multiple assignments,
- Ability to work in a very fast paced, demanding environment,
- Outstanding verbal, written and presentation skills - ability to effectively tailor messages to different audiences,
- Passion for creating a delightful experience for internal and external customers,
- Forward-thinking ability to break down complex situations with little to no guidance.

We offer competitive compensation, including benefits such as health insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you.

**Salary**: £23,786.00-£25,150.00 per year

**Benefits**:

- Company events
- Free parking
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Southampton: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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