Customer Service Representative

5 months ago


Southampton, United Kingdom Relay Group Limited Full time

As a Customer Service Representative, you will be the first point of contact for our customers, providing outstanding support and assistance. You will handle inquiries, resolve issues, and ensure a positive experience for every customer interaction.

**Duties**:

- Provide exceptional customer service to clients
- Answer customer inquiries and resolve issues in a timely and professional manner
- Assist customers with product information, pricing, and order placement
- Upsell products and services to maximize sales opportunities
- Process customer orders, returns, and exchanges accurately and efficiently
- Maintain accurate customer records and update information as needed
- Perform data entry tasks to input customer information into the system
- Collaborate with cross-functional teams to address customer concerns and ensure customer satisfaction

**Experience**:

- Previous experience in a customer service role preferred
- Excellent phone etiquette and strong communication skills
- Multilingual skills are a plus
- Strong problem-solving and analytical skills to analyze customer needs and provide appropriate solutions
- Proficient in data entry with a high level of accuracy
- Ability to work in a fast-paced environment while maintaining attention to detail

**Job Types**: Full-time, Permanent

**Salary**: From £23,876.08 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Southampton (preferred)

Work Location: In person



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