Medical Receptionist

4 months ago

Sleaford, United Kingdom Sleaford Medical Group Full time

We are looking for an enthusiastic and self-motivated Medical Receptionist/Administrator to join our friendly practice team in Sleaford.

We are a large and busy practice and to be successful you will need to be
- friendly
- efficient, able to handle a high call volume
- personable, able to offer our customers the best service
- a strong team player, being able to adapt to a change in duties or hours to cover staff shortages

Main duties of the job
- Greeting patients politely and ensuring that the appointment system is run efficiently, monitor the flow of patients to and from consulting rooms, managing queues through telephone and face to face interaction.
- Ensure patients are informed if a doctor is running late or called out.
- Advise patients of relevant charges for non-NHS services, accept payment and issue receipts.
- Explain practice arrangements and requirements for new and temporary patients. Accurately register new, temporary and emergency patients. Give new patients a ‘new patient pack’ and book initial appointments as necessary.
- Respond to all queries and requests for assistance from patients and other visitors to the practice as appropriate.
- Arrange emergency ambulance transport when required.
- Enter requests for home visits onto SystmOne, including all relevant information. Deal efficiently with emergency situations
- Keep reception areas clean and tidy.

We have 9 people in our reception team - we are a friendly and cheeky bunch, and we love a good biscuit.

Please click the button to apply.

**Salary**: From £10.42 per hour

Expected hours: 37.5 per week

**Benefits**:

- Sick pay

Schedule:

- 8 hour shift

**Experience**:

- reception / customer care: 1 year (required)

Work Location: In person

Reference ID: 1a

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