Contact Centre Agent

2 weeks ago


Southampton, United Kingdom Benefex Full time

Within the team they provide excellent customer service to a wide range of clients on a day to day basis. You will need to be a real people person with a positive attitude to be part of a great team.

Previous experience working in a customer service environment would be ideal but your passion to deliver outstanding customer service is what we want.

**Key Responsibilities**
- Become a hub of knowledge on employee benefits and how they work
- Working as a team to meet SLA’s
- Working individually to meet personal productivity targets/goals
- Providing excellent customer service to clients and their employees

**Key Musts**
- Happy to work in a fast-paced environment
- Excellent team player
- Fast learner
- Competent computer skills
- Excellent communication skills, both written and verbal
- Experience in customer service

While this role will be worked predominantly on a remote or hybrid basis, we are looking for someone who is within commutable distance of Southampton and so is able to support with any face to face requirements as needed.

So, if you fancy joining a workplace which strives to make a difference, moves at lightning speed and is a little bit unique, we'd love to hear from you.

**Job Types**: Full-time, Permanent

**Salary**: £21,255.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Cycle to work scheme
- Life insurance
- Referral programme
- Sick pay
- Work from home

Schedule:

- Monday to Friday
- No weekends

Application question(s):

- Are you able to attend the Southampton office on a monthly basis for team/training days?

Work Location: Hybrid remote in Southampton



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