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Guest Services Agent

4 months ago

London, United Kingdom Hotel 41 (London, Victoria) Full time

**Guest Services Agent**luxury hotel in London**

**Incredible benefits**

The Front Office department is looking for a passionate **Guest Services Agent** to provide guests with outstanding service in this stunning hotel.

**Working pattern: 5 days on 2 days off/ 40 hours per week.**

**We are looking for someone with previous hotel Guest Services Agent experience with excellent communication skills and strong attention to detail. This position has excellent progression opportunities and would be suited to someone with an enthusiastic personality in delivering excellent customer service.**

As a** Guest Services Agent** you will be:

- Responding to enquiries in line with our mission statement: “no request is too large, no detail is too small”
- Provide warm and caring services to our guests
- Ensure that all arrival rooms are fully checked and prepared as per the guests’ preferences
- Act and represent Red Carnation Hotels according to its “passion for excellence” ethos
- Communicate and cooperate with hotel departments about regular guests, VIPs and their requirements

**Red Carnation Hotel Collection is a family-owned hotelier business with 18 stunning properties all over the world.**

We have won numerous awards such as Best Employer (2023) and Sustainable Business (2023) at the Cateys. We are proud in our commitment to developing our own and were honoured to have won for the third time a Princess Royal Training Award (2023) by HRH The Princess Royal and City & Guilds and proud to be the first privately owned company retaining its Platinum Investors in People accolade globally.

Hotel 41, part of the Red Carnation Hotel Collection, has been voted the number 1 hotel in the UK by TripAdvisor, and also has a prestigious Forbes Five Star Rating. Hotel 41 is an exquisite hidden gem overlooking the Royal Mews at Buckingham Palace and minutes from Victoria Station. With 30 luxurious rooms and suites and breathtaking Executive Lounge, this Residents only, five star deluxe hotel is discreet but full of atmosphere.

**What's in it for you?**
- Professional, award winning training and development opportunities
- Recommend friend and family bonus scheme worth up to £600
- Free meals on duty
- Discount of 30% off on food and 25% off on beverages in any Red Carnation Hotel outlets
- Complimentary uniform and dry cleaning services
- Holiday allowance increasing with length of service up to 25 days
- Two paid volunteering days each year
- Free access to Employee Assistance Programme
- Hotel based recognition incentive (Employee of the month up to £200)
- Discounted accommodation rates with The Red Carnation Hotel Collection & The Travel Corporation globally
- Staff Appreciation Party and other Employee Recognition Events

We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK.

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