Registration and Advice Officer

4 weeks ago

Sheffield, United Kingdom Social Work England Full time

Social Work England are the specialist regulator for social work in England, focused on enabling positive change in social work. Every day, social workers support millions of people to improve their chances in life. We are taking a new approach to regulating social workers in their vital roles. We believe in the power of collaboration and share a common goal with those we regulate - to protect the public, enable positive change and ultimately improve people’s lives.

We are looking for a customer focused and conscientious officer to be part of a team that is responsible for the registration of qualified social workers and ensuring that the register is up to date and accurate. The team provides advice and guidance to all people who contact Social Work England.

What you will do
- Identify, request and obtain information relevant to assessment to registration cases. This may include contacting health professionals, police, employers, course providers and other regulators. Actively manage and follow-up requests in a respectful and sensitive manner.
- Making evidence based decisions against our regulations as to whether cases can be progressed or need to be escalated whilst considering risk to the public.
- Ensure timely assessments by prioritising work independently, managing your own workload and using initiative and problem-solving skills to manage competing demands.
- Develop and maintain effective working relationships with internal and external stakeholders (including overseas regulators and higher education institutions) by providing consistent and quality customer service, tailoring correspondence to meet the requirements of the recipient.
- Manage large quantities of personal and sensitive information in accordance with data protection legislation and our data management policies and procedures.
- Collect payments for registration, renewal and restoration to the Social Work England register, including the regular chasing of outstanding payments and reconciliation of payments received.
- Ensure that all work is carried out within set key performance indicators (KPIs) and service level agreements (SLAs)
- Be a change champion, assisting with implementing change within the team, by creating and collaborating with colleagues to improve processes, guidance and communications.

Your skills, knowledge and experience
- Excellent written and verbal communication skills, ability to draft clear and comprehensive correspondence and to present information on complex issues clearly in telephone discussions or written correspondence.
- Strong personal resilience with the ability to work well in a team with a proactive, collaborative and reliable approach to teamwork - being adaptable to supporting the team that has service peaks throughout the operational year.
- Commitment to continuous service improvement: both in suggesting new, more efficient ways of working and in learning and following improved ways of working.
- Ability to work under pressure in a busy, demanding, environment using prioritisation and organisational skills when managing competing deadlines.
- Assessment skills and an ability to complete assessments in accordance with regulations and rules.
- Ability to deal discretely and sensitively with confidential and personal information including details of health and character, financial details and convictions.
- The ability to creatively troubleshoot, identify and resolve problems
- Commitment to ensuring quality and accuracy of work.
- Strong customer service skills, and the ability to deal sensitively and effectively with a range of stakeholders, managing their needs and requests in a timely manner.
- Ability to work cross-organisationally, working well with others and responding positively, creatively and supportively to a variety of colleagues while maintaining high and consistent standards.
- Commitment to own training and development and induction, training and mentoring of colleagues.
- A proven role model for respectful, open and honest behaviour including a demonstrable commitment to equality and diversity in service delivery.

Details
- Job type: Full time, permanent position.
- Salary: £27,679 per year, rising to £28,767 per year after successful completion of a 6-month probationary period.
- Benefits: flexible working, contributory pension, life insurance and benefits portal
- Assessment date: 20 May 2024
- Interview date: 22 May 2024

Application

**Job Types**: Full-time, Permanent

Pay: £27,679.00-£28,179.02 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Free flu jabs
- Free parking
- Life insurance
- On-site gym
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Work Location: Hybrid remote in Sheffield

  • Registration and Advice Senior Officer

    1 month ago

    Sheffield, United Kingdom Social Work England Full time

    Social Work England are the specialist regulator for social work in England, focused on enabling positive change in social work. Every day, social workers support millions of people to improve their chances in life. We are taking a new approach to regulating social workers in their vital roles. We believe in the power of collaboration and share a common goal...

  • Registration and Advice Officer

    1 month ago

    Sheffield, United Kingdom Social Work England Full time

    Social Work England are the specialist regulator for social work in England, focused on enabling positive change in social work. Every day, social workers support millions of people to improve their chances in life. We are taking a new approach to regulating social workers in their vital roles. We believe in the power of collaboration and share a common goal...

  • Advice Worker

    1 month ago

    Sheffield, United Kingdom Citizens Advice Sheffield Full time

    **Advice worker** **Job description and person specification** Citizens Advice Sheffield provides a range of advice and advocacy services through digital means, by telephone and in person. We seek to empower our clients and support them to improve their confidence and capability on a wide range of issues. We aim for excellence. Our ambition is to be among...

  • Advice Worker

    4 weeks ago

    Sheffield, United Kingdom Citizens Advice Sheffield Full time

    **Advice worker** **Job description and person specification** Citizens Advice Sheffield provides a range of advice and advocacy services through digital means, by telephone and in person. We seek to empower our clients and support them to improve their confidence and capability on a wide range of issues. We aim for excellence. Our ambition is to be among...

  • Advice Worker

    4 weeks ago

    Sheffield, United Kingdom Citizens Advice Sheffield Full time

    **Advice worker** **Job description and person specification** Citizens Advice Sheffield provides a range of advice and advocacy services through digital means, by telephone and in person. We seek to empower our clients and support them to improve their confidence and capability on a wide range of issues. We aim for excellence. Our ambition is to be among...

  • Advice Worker

    4 weeks ago

    Sheffield, Sheffield, United Kingdom Citizens Advice Sheffield Full time

    Advice workerJob description and person specificationCitizens Advice Sheffield provides a range of advice and advocacy services through digital means, by telephone and in person. We seek to empower our clients and support them to improve their confidence and capability on a wide range of issues.We aim for excellence. Our ambition is to be among the best...

  • Advice Worker Trainee

    1 month ago

    Sheffield, United Kingdom Citizens Advice Sheffield Full time

    **BSL Advice worker** **Job description and person specification** Citizens Advice Sheffield provides a range of advice and advocacy services through digital means, by telephone and in person. We seek to empower our clients and support them to improve their confidence and capability on a wide range of issues. We aim for excellence. Our ambition is to be...

  • Registration Renewals Officer

    3 weeks ago

    Sheffield, United Kingdom Social Work England Full time

    Social Work England is the specialist regulator for social work in England, focused on enabling positive change in social work. Every day, social workers support millions of people to improve their chances in life. We are taking a new approach to regulating social workers in their vital roles. We believe in the power of collaboration and share a common goal...

  • Patient Advice and Liaison Officer

    1 month ago

    Sheffield, United Kingdom Sheffield Health and Social Care NHS Foundation Trust Full time

    To receive, record and respond to concerns, compliments and feedback from patients, carers and visitors to the Trust. To provide impartial advice and information to patients, carers and visitors to the Trust. To provide a frontline problem-solving and signposting service to patients, carers and visitors to the Trust. To listen to concerns raised and act...

  • Patient Advice and Liaison Officer

    4 weeks ago

    Sheffield, Sheffield, United Kingdom Sheffield Health and Social Care NHS Foundation Trust Full time

    To receive, record and respond to concerns, compliments and feedback from patients, carers and visitors to the Trust. To provide impartial advice and information to patients, carers and visitors to the Trust. To provide a frontline problem-solving and signposting service to patients, carers and visitors to the Trust. To listen to concerns raised and act...

  • Patient Advice and Liaison Officer

    1 month ago

    Sheffield, United Kingdom Sheffield Health & Social Care NHS Foundation Trust Full time

    We are looking for a well-motivated, friendly and hardworking individual to join our Complaints team The post holder will have a good understanding of the work carried out by PALS within the NHS and a base knowledge of the NHS Complaints process. - To receive concerns, compliments and feedback from patients, carers and visitors - To accurately record all...

  • Patient Advice and Liaison Officer

    4 weeks ago

    Sheffield, Sheffield, United Kingdom Sheffield Health & Social Care NHS Foundation Trust Full time

    We are looking for a well-motivated, friendly and hardworking individual to join our Complaints teamThe post holder will have a good understanding of the work carried out by PALS within the NHS and a base knowledge of the NHS Complaints process. To receive concerns, compliments and feedback from patients, carers and visitors To accurately record all...

  • Information Advice

    4 weeks ago

    Sheffield, Sheffield, United Kingdom Sheffield City Council Full time

    Opportunity Sheffield: Sheffiel City Council has secured funding to deliver employment support projects, including targeted groups and economically inactive residents. They are hiring an Information, Advice & Guidance (IAG) Support Officer to join the team and focus on helping residents engage with the into work programme, Sector Routeways. Responsibilities:...

  • Experienced Advice Worker

    4 weeks ago

    Sheffield, United Kingdom EdUKation & Immigration Solutions Full time

    Responsibilities: - Provide advice and support to individuals seeking assistance in HMRC services - Conduct assessments to determine the needs and goals of clients - Develop and implement personalized plans to address client needs - Assist clients in accessing appropriate forms and services - Maintain accurate and confidential client records - Collaborate...

  • Service Supervisor

    3 weeks ago

    Sheffield, United Kingdom Citizens Advice Full time

    **Job description and person specification** **Service Supervisor** Citizens Advice Sheffield provides a range of advice and advocacy services through digital means, by telephone and in person. We seek to empower our clients and support them to improve their confidence and capability on a wide range of issues. We aim for excellence. Our ambition is to be...

  • Information Advice

    1 month ago

    Sheffield, United Kingdom Sheffield City Council Full time

    Job description Sheffield City Council has been successful in securing funding to deliver employment support projects, part funded by the UK Shared Prosperity Fund (UKSPF). These employment support projects will include contracts to support targeted groups, individuals with specialist health requirements and economically inactive/socially excluded...

  • Information Advice

    1 month ago

    Sheffield, Sheffield, United Kingdom Sheffield City Council Full time

    These projects are part funded by the UK Shared Prosperity Fund (UKSPF). These employment support projects will include contracts to support targeted groups, individuals with specialist health requirements and economically inactive/socially excluded individuals.We are looking to recruit an Information, Advice & Guidance (IAG) Support Officer to join the...

  • Immigration Advice and Compliance Officer

    2 months ago

    Sheffield, United Kingdom University of Sheffield Full time

    We are looking for someone who is passionate about providing a fantastic service and interested in developing a broad set of skills and knowledge through handling a varied workload including supporting the section in dealing with a wide range of student and staff enquiries. If you have a background in customer service, looking for a new opportunity, and...

  • Immigration Advice and Compliance Officer

    4 weeks ago

    Sheffield, Sheffield, United Kingdom University of Sheffield Full time

    We are looking for someone who is passionate about providing a fantastic service and interested in developing a broad set of skills and knowledge through handling a varied workload including supporting the section in dealing with a wide range of student and staff enquiries.If you have a background in customer service, looking for a new opportunity, and want...

  • Service Supervisor

    3 months ago

    Sheffield, United Kingdom Citizens Advice Sheffield Full time

    **Job description and person specification** **Service Supervisor** Sheffield Citizens Advice and Law Centre, operating as Citizens Advice Sheffield provides a range of advice and advocacy services to Sheffield’s communities and contribute to regional and national services. We provide our services by phone, through digital routes and in person. We are...