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Registration Renewals Officer

2 months ago

Sheffield, United Kingdom Social Work England Full time

Social Work England is the specialist regulator for social work in England, focused on enabling positive change in social work. Every day, social workers support millions of people to improve their chances in life. We are taking a new approach to regulating social workers in their vital roles. We believe in the power of collaboration and share a common goal with those we regulate - to protect the public, enable positive change and ultimately improve people’s lives.

We are looking for customer focused and conscientious officers to be part of a team that is responsible for the registration of qualified social workers and ensuring that the register is kept up to date and accurate. The team also provides advice and guidance to all people who contact Social Work England.

**What you will do**
- Identify, request, and obtain information relevant to the renewals process. Actively manage and follow-up requests in a respectful and sensitive manner.
- Ensure timely assessments by prioritising work independently, managing your own workload and using initiative and problem-solving skills to manage competing demands.
- Develop and maintain effective working relationships with internal and external stakeholders by providing consistent and quality customer service, tailoring correspondence to meet the requirements of the recipient.
- Manage large quantities of personal and sensitive information in accordance with data protection legislation and our data management policies and procedures.
- Ensure the accuracy and integrity of the Register of Social Workers in England in accordance with Part 3 of the Social Workers Regulations (2018).
- Collect payments for renewal to the Social Work England register, including the regular chasing of outstanding payments and reconciliation of payments received.
- Ensure that all work is carried out within set key performance indicators (KPIs) and service level agreements (SLAs).
- Ensure complaints are responded to effectively and efficiently in accordance with Social Work England’s complaints policies and procedures.
- Be a change champion, assisting with implementing change within the team, by creating and collaborating with colleagues to improve processes, guidance, and communications.
- Carry out any such other reasonable duties as may be assigned from time to time.

**Your skills, knowledge and experience**
- Excellent written and verbal communication skills, ability to draft clear and comprehensive correspondence and to present information clearly in telephone discussions or written correspondence.
- Ability to work well in a team with a proactive, collaborative, and reliable approach to teamwork, and strong personal resilience.
- Commitment to continuous service improvement: both in suggesting new, more efficient ways of working and in learning and following improved ways of working.
- Ability to work under pressure in a busy, demanding, environment using prioritisation and organisational skills when managing competing deadlines.
- Ability to deal discretely and sensitively with confidential and personal information including details of health and character, financial details, and criminal convictions.
- The ability to creatively troubleshoot, identify and resolve problems.
- Commitment to ensuring quality and accuracy of work.
- Strong customer service skills, and the ability to deal sensitively and effectively with a range of stakeholders, managing their needs and requests in a timely manner.
- Ability to work cross-organisationally, working well with others and responding positively, creatively, and supportively to a variety of colleagues while maintaining high and consistent standards.
- Commitment to own training and development and induction, training and mentoring of colleagues.
- A proven role model for respectful, open, and honest behaviour including a demonstrable commitment to equality and diversity in service delivery.

**Details**
- Job type: This is a fixed term contract for 6 months.
- Salary: £24,687 per year, rising to £25,775 per year after successful completion of a 6-month probationary period.
- Benefits: flexible working, contributory pension, life insurance and benefits portal.
- Assessment centre date: 24 June 2024
- Interviews: 26 June 2024

**Application**

**Job Types**: Full-time, Fixed term contract

Pay: £24,687.00-£25,775.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Free flu jabs
- Free parking
- Life insurance
- On-site gym
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Work Location: Hybrid remote in Sheffield

Reference ID: 10206