Service Supervisor
8 months ago
**Job description and person specification**
**Service Supervisor**
Sheffield Citizens Advice and Law Centre, operating as Citizens Advice Sheffield provides a range of advice and advocacy services to Sheffield’s communities and contribute to regional and national services. We provide our services by phone, through digital routes and in person. We are part of the national Citizens Advice and
Law Centres networks.
Our advice services provide help and advice across a wide range of issues and more in depth help in respect of welfare benefits, debt, housing, employment, immigration and discrimination. We offer bespoke services for communities who face particular barriers including those with mental health problems, the Deaf community, people in hospital, and refugees and asylum seekers. We undertake specialist casework, including debt services and that undertaken by our legal service. We have well established partnerships and referral pathways including with social landlords and statutory services. Our independent advocacy services are delivered through Sheffield Advocacy hub.
We aim for excellence. Our ambition is to be among the best advice services in the country, and one of the leading voluntary and community organisations in Sheffield.
We campaign for change to social policy to improve the well-being of the people and communities we support.
**Purpose of job**
Our service supervisors are responsible for supervising the provision of our services to clients.
Service supervisors manage, supervise and support our paid staff and volunteers to support and empower clients to address their needs, and to provide tailored casework when this is needed.
Service supervisors are part of the managers and supervisors team, responsible for shaping and implementing service strategy, to ensure high quality service delivery and performance in accordance with contractual and other requirements, and to develop and implement service policy and practice.
Service supervisors provide advice, guidance and support to other staff, and support the provision of training and professional development in their fields of expertise.
Service supervisors lead and contribute to specific projects as agreed with their service manager.
Service supervisors themselves provide advice, advocacy and other services, including casework, including complex cases.
Service supervisors seek to support and empower clients to address their needs.
Service supervisors provide advice and advocacy that is accessible by all clients, taking full account of clients’ communication and other needs.
Service supervisors provide services through multiple channels and in a wide range of settings, including our own offices, those of partner agencies and client’s homes.
Service supervisors play a key role in campaigning and social policy work.
Service supervisors may play a lead role in the provision of independent advocacy or advice in one or more areas of law; this may include welfare benefits, debt, housing, employment, immigration, discrimination, pensions, health and social care and other areas of public and social welfare law.
Service supervisors are required to undertake all their duties in accordance Citizens
Advice Sheffield’s policies and procedures, utilising national and local sources of information and guidance.
**Main duties and responsibilities**
**Service provision**
Service supervisors are required to support and supervise paid staff and volunteers to provide services to:
- Deliver services in accordance with our service delivery strategy and operational plans, including telephone, digital and pre-booked appointment services
- Meet the needs of all clients, wherever possible empowering clients to improve their confidence and capability, and supporting them to develop and implement action plans to meet their needs
Service supervisors also:
- supervise advice and/or advocacy sessions and casework, in accordance with relevant quality standards
- contribute to ensuring that performance standards and targets are met
- ensure that comprehensive client and service records are maintained, using information technology and other systems
- contribute to ensuring compliance with funders’ and contractual requirements
- support the identification and reporting of evidence to support social policy campaigns, and may lead and contribute to such campaigns
Service supervisors may also provide advice and/or advocacy, and carry a caseload, including complex casework, court and tribunal representation, and are required to do so in accordance with all relevant quality standards.
**Staff supervision, support and development**
Service supervisors are required to:
- Contribute to creating and supporting a positive culture in which all paid staff and volunteers are supported and valued
- Contribute to engaging paid staff and volunteers in good team work, planning and delivering services, and in campaigning
- Supervise paid staff and volunteers i
-
Service Supervisor
6 months ago
Sheffield, United Kingdom Citizens Advice Full time**Job description and person specification** **Service Supervisor** Citizens Advice Sheffield provides a range of advice and advocacy services through digital means, by telephone and in person. We seek to empower our clients and support them to improve their confidence and capability on a wide range of issues. We aim for excellence. Our ambition is to be...
-
Food Service Supervisor
3 days ago
Sheffield, Sheffield, United Kingdom Compass UK & Ireland Full timeFood Service SupervisorWe are seeking a dedicated and organized Food Service Supervisor to join our team at Compass UK & Ireland.In this role, you will be responsible for supervising culinary and catering teams, ensuring the delivery of exceptional food experiences and maintaining high standards of customer service.The ideal candidate will have experience in...
-
Guest Service Supervisor
7 months ago
Sheffield, United Kingdom Doubletree by Hilton Sheffield Park Hotel Full timeOur mission at Doubletree by Hilton Sheffield Park **Hotel **is to create memorable moments for our guests, by connecting hearts from arrival to farewell. A job, a career or a calling - you could be our next Guest service **Supervisor**! As part of our team you can enjoy the following benefits: - Perkbox - monthly freebies, highstreet brand street...
-
Customer Service Supervisor
7 months ago
Sheffield, United Kingdom Rangz Limited Full timeOverview: We are seeking a highly motivated and experienced Customer Service Supervisor to join our team. As a Customer Service Supervisor, you will be responsible for overseeing and managing our customer service team to ensure exceptional customer satisfaction. This is a full-time position with competitive pay and excellent...
-
Customer Service Supervisor
6 months ago
Sheffield, United Kingdom BM Stores Full time**B&M Retail are currently recruiting for a Custo**mer Service Supervisor to join our team **in **Chesterfield Road, Sheffield! **This is a permanent, part time role, **and will require the flexibility to work shifts in the daytime, evenings and at weekends.** We are one of the UK’s fastest growing retailers and, with our ongoing expansion plans,...
-
Ventilation Services Supervisor
7 days ago
Sheffield, Sheffield, United Kingdom First Military Recruitment Ltd Full timeJob SummaryThe role of Ventilation Services Supervisor is critical in maintaining clean air quality standards. As a key member of our client's team, you will assist in 'on the job' training of new operatives, ensure compliance with required specifications, and carry out various tasks such as ventilation cleaning, kitchen extract fire safety cleaning, and...
-
Customer Service Supervisor
3 days ago
Sheffield, Sheffield, United Kingdom Doncaster College Full timeJob Title: Customer Service SupervisorThe estimated salary for this role is £28,000 - £38,000 per annum.At DN Colleges Group, we are working towards a common goal: to transform our communities through learning. We are seeking a highly skilled and experienced Customer Service Supervisor to join our Estates department. The successful candidate will be...
-
Building Services Supervisor
1 week ago
Sheffield, Sheffield, United Kingdom CV-Library Full timeCommercial Operations RoleA Mechanical Supervisor is required for a permanent contract in Sheffield, South Yorkshire. The successful candidate will be responsible for managing mechanical projects and teams.About the Company:Our client is a leading M&E Contractor with a strong presence in the commercial sector. They offer a dynamic and challenging work...
-
Customer Service Assistant/supervisor
6 months ago
Sheffield, United Kingdom Admiral Slots - Luxury Leisure Full timeJob Role: Customer Service Assistant/Supervisor, Castle Street Sheffield Hours per week: 30 Hourly rate: £11.50 - £13.50 Shift pattern: Mixed Shift Patterns to cover a range of morning, afternoon, evening, overnight and weekend shifts. Must be fully flexible Monday to Sunday If working between the hours of 11pm and 6am, you will receive an additional...
-
Customer Service Assistant/supervisor
7 months ago
Sheffield, United Kingdom Admiral Slots - Luxury Leisure Full time**Job Role: Customer Service Assistant/Supervisor -Sheffield Fitzalan Square** **Hours per week: 16 hours per week,** **Hourly rate: £11.50 - £13.50 per hour** **This role is a mixed shift pattern therefore you must be available to cover days, evening shifts, night shifts and weekend shifts.** **If working between the hours of 11pm and 6am, you will...
-
Customer Service Assistant/supervisor
6 months ago
Sheffield, United Kingdom Admiral Slots - Luxury Leisure Full time**Job Role: Customer Service Assistant/Supervisor -Sicey Avenue Sheffield** **Hours per week: 30 hours per week,** **Hourly rate: £11.50 - £13.50 per hour** **This role is a mixed shift pattern therefore you must be available to cover days, evening shifts, night shifts and weekend shifts.** **If working between the hours of 11pm and 6am, you will...
-
Customer Service Assistant/supervisor
6 months ago
Sheffield, United Kingdom Admiral Slots - Luxury Leisure Full timeJob Role: Customer Service Assistant/Supervisor, Castle Street Sheffield Hours per week: 20 Hourly rate: £11.50 - £13.50 Shift pattern: Mixed Shift Patterns to cover a range of morning, afternoon, evening, overnight and weekend shifts. Must be fully flexible Monday to Sunday If working between the hours of 11pm and 6am, you will receive an additional...
-
Supervisor
6 months ago
Sheffield, United Kingdom Pavers Shoes Full timeAre you a friendly, engaging individual with a can-do attitude and passion for great customer service? Do you like to lead by example and motivate a team to achieve results? Do you want to work for a growing profitable business with family values & green credentials, with opportunities for progression? You may be a Supervisor, aspiring Supervisor...
-
Supervisor
6 months ago
Sheffield, United Kingdom Pavers Full time**Are you a friendly, engaging individual with a can-do attitude and passion for great customer service?** **Do you like to lead by example and motivate a team to achieve results?** **Do you want to work for a growing profitable business with family values & green credentials, with opportunities for progression?** You may be a Supervisor, aspiring...
-
Supervisor
7 months ago
Sheffield, United Kingdom The Real Greek Full timeTRG Sheffield - Sheffield- up to £14.70 p/h- Full timeBringing traditional Greek and Mediterranean recipes and sharing our passion for eating, drinking, family & life. The Real Greek is a small company consisted with great individuals that have worked in the company for years. We provide fantastic training and development, a competitive pay structure and...
-
Facilities Services Supervisor
6 months ago
Sheffield, United Kingdom Sheffield Teaching Hospitals NHS Foundation Trust Full timeAn exciting opportunity has arisen to join the Facilities Team working for Sheffield Teaching Hospitals based at the Northern General Hospital as a Facilities Supervisor. There are 2 posts available, full time 06.00am - 2.00pm Rota (37.5 hours) and 1 post available, part time 2.00pm - 8.00pm Rota (30 hours) Provide daily operational support to the Zone...
-
Supervisor
6 months ago
Sheffield, United Kingdom Massarella Catering Group Ltd Full timeJoin Our Team at Angelica's Cafe in Atkinsons Department Store! Are you passionate about delivering exceptional customer service in a vibrant café environment? Do you thrive in a supervisory role where you can lead by example and inspire a team to achieve greatness? If so, we have the perfect opportunity for you! We are currently seeking a dynamic and...
-
Supervisor
7 months ago
Sheffield, United Kingdom Costa - Broomhill Full timeAt the heart of Costa Coffee are our values; we believe in Pride, Ambition, Integrity and work Together. We are the No 1 coffee brand in the UK. At Costa, you are part of a team that shares a passion for coffee, and a desire to deliver great experiences to our customers, our communities and to our people. At Costa Coffee we are passionate about amazing...
-
Cover Supervisor
3 weeks ago
Sheffield, United Kingdom GSL Education - Yorkshire Full timeCover Supervisor Location: Sheffield (S1) Daily Rate: £94 to £115 per day (Depending on experience) Start Date: ASAP/January 2025 Contract: Day-to-day/Long-term, Full-Time Become a Cover Supervisor and support students across different subjects and classrooms! GSL Education are looking for a confident and adaptable Cover Supervisor to join a dynamic...
-
Cover Supervisor
4 weeks ago
Sheffield, United Kingdom CV-Library Full timeCover Supervisor Location: Sheffield (S1) Daily Rate: £94 to £115 per day (Depending on experience) Start Date: ASAP/January 2025 Contract: Day-to-day/Long-term, Full-Time Become a Cover Supervisor and support students across different subjects and classrooms! GSL Education are looking for a confident and adaptable Cover Supervisor to join...