Trainee / Apprentice Customer Service Advisor

2 days ago


Preston, United Kingdom RecruitmentRevolution.com Full time

New opportunity not to be missed

We are looking for an Apprentice Service Advisor to join our team based in Lexus Preston.

In return you will receive a competitive salary increase in your second year plus excellent benefits

If you are looking for your first step in your career, or looking for a new career path, this is a fantastic opportunity with one of the biggest car brands in the world

**Role info**:
Apprentice Service Advisor
Preston
£12,480
Plus Preferential Rates for Servicing and Repairs on Your Family and Friend’s Cars, Staff Car Scheme, Access to Membership with Shopping Discounts, Contributory Workplace Pension, Plus an Opportunity to Achieve a Nationally Recognised Qualification

**Who we are**:
Vantage Motor Group is a leading dealer group with locations throughout northern England. With a wide range of used cars in group stock and four manufacturer partners, you can be sure of finding the perfect vehicle at any of our centres.

We also offer an extensive Motability range and fantastic deals on fleet vehicles to suit every business requirement. And our services don't end there; at Vantage, we are your local experts for all of your vehicle servicing, maintenance, and repair needs. Whatever your motoring requirements, we're with you all the way.

**The Apprentice Service Advisor role**:
Over a 15 month period as an Apprentice Service Advisor you will be involved in all aspects of customer service from:
+ Scheduling work on customer vehicles
+ Providing accurate estimates for servicing and repairs
+ Ensuring the customer is fully aware of likely timescales and costs
+ Promoting the sale of genuine parts and accessories where possible
+ Selling additional products/ services and being up to date on current market promotions

Like all apprenticeships, your programme will combine training with paid employment, leading to nationally recognised qualifications. As a company we partner with a training provider who focus on high quality training within apprenticeships.

In 1 week blocks you will complete 5 weeks of apprenticeship training which will be classed as off-the job, you will attend block release training at our state-of-the-art training centre in Derby. Off-the-job also includes time during your normal working hours to complete tasks, e-learning, assignments, or mentor guided tasks, you will be supported by your own Learning Advisor. You will be supported by a designated Assessor at the academy and by us whilst in the dealership, gaining valuable workplace skills by undertaking practical tasks and experiencing real-life challenges.

You will be provided with an individually tailored learning plan, with progress monitored by your Assessor who will make regular visits to you in your dealership for on the job assessment and guidance.

**At the end of your apprenticeship, you will achieve**:
+ Customer Service Practitioner Level 2 Apprenticeship Standard
+ Functional Skills - Maths, English and ICT

**About you**:
Ideally you’ll have achieved GCSE A-C equivalent or new grades 4-9 in Maths and English although this is not mandatory.

Ready to join the largest car company in the world?

Since Toyota's foundation (Lexus’ parent company), we have acted in accordance with our Guiding Principles to produce reliable vehicles and the sustainable development of society through ever-changing innovation and the provision of high-quality products and services.

Toyota will lead the future mobility society, enriching lives around the world with the safest and most responsible ways of moving people. Through our commitment to quality, ceaseless innovation, and respect for the planet, we strive to exceed expectations and be rewarded with a smile.

We will meet challenging goals by engaging the talent and passion of people who believe there is always a better way.



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