Apprentice Service Advisor

6 months ago

Preston, United Kingdom Simpsons ŠKODA Full time

Apprentice Service Advisor at Simpsons Skoda Colne

MAIN PURPOSE OF JOB

As an Apprentice Service Advisor at Simpsons Skoda Preston, you will be responsible for providing excellent customer service, managing our Shopify account, ensuring data quality, and preparing job cards to enhance our online presence and maintain the efficiency of our service department.

To Carry out Auto-pad inspections on all vehicles as part of the bodycheck process.

To oversee the day-to-day operation of our Shopify account.

OBJECTIVES AND KEY TASKS

**Customer satisfaction**:
To greet customers in a friendly and welcoming manner as they arrive at the dealership.

To listen to customers concerns, document their needs, and communicate with the service department to schedule repairs and maintenance.

To educate customers on services that are available such as service plans and finance options to help them make informed decisions.

Provide accurate estimates and quotes for service work.

Keep customers informed about the progress of their vehicle service and advise on additional repairs or services as needed.

Ensure customer satisfaction by resolving issues and addressing concerns promptly and professionally.

**Clever repair**:
To carry out Auto-pad inspections and print off estimates for every customer as part of bodycheck.

To check if the customer has any cosmetic insurance on the vehicle.

To liaise with the prep centre to ensure that any work that has been authorised is booked in and the appropriate sublet created.

**Shopify account management**:
To oversee the day-to-day operation of our Shopify account, ensuring a user friendly and smooth online shopping experience for our customers.

Manage product listings, descriptions and pricing on the Shopify platform ensuring all data is accurate and up to date.

Monitor and process online orders, including order fulfilment, shipping, and returns.

Respond to customer inquiries and concerns received through the Shopify account promptly and professionally.

Implement e-commerce best practices to optimize the Shopify store for search engine visibility and customer engagement.

Collaborate with the marketing team to promote the online store and run e-commerce-related promotions and campaigns.

**Data quality and job card preparation**:
Ensure accurate and complete data entry for customer and vehicle information in the dealership's systems.

Prepare and maintain job cards for service department, including work descriptions, parts, and labour estimates.

Verify the accuracy of work performed against job cards to ensure consistency with customer expectations and dealership standards.

Collaborate with the service technicians to schedule and prioritize service appointments.

Maintain records of service histories, invoices, and warranty information for future reference.

**General**:
Maintain a safe and healthy working environment; ensuring adhere with Health and Safety requirements;
To ensure all company and customer data is dealt with in line with the General Data Protection Regulations 2018;
To ensure that confidentiality is maintained;
To follow all Simpsons (Preston) Ltd policies and procedures as per the employee handbook;
To champion the Culture and Values of Simpsons Skoda at all times;
Any other duties commensurate with the position.

MAIN FUNCTIONS

**Staff**:
To ensure that the Service Department customer area is sufficiently staffed at all times thereby ensuring a pleasant reception for the customer.

**Administration**:
To ensure that all customer requests for servicing and repair are detailed on the job card and that customer’s sign the relevant section on the job card.

To ensure the customer is advised of the type, range and cost of the repair order, and to follow up any incomplete work or future requirements the vehicle may have for repair or service.

Agree method of payment before work commences and obtain repair order customer signature.

Ensure payment for repairs and service to vehicles is collected as per company policy.

To ensure correct procedures are adopted for verification of payment by cheque, credit card or charge card.

Ensure all warranty work has been identified, explained, and signed for by the customer.

Load the workshop accurately using the agreed service loading system.

To accurately maintain document control systems.

To ensure customers are made aware of vehicle defects and that they sign a declaration prior to taking the vehicle away without repair.

To constantly review all areas of responsibility and discuss with the Service Manager any ideas that may be had for improvement or change.

Responsible for recall campaigns. Ensure all affected vehicles are identified by recall and communicated to all Service and Sales staff. Carry out checks with Workshop Controller / Service Manager on all vehicles in for service and repairs for any outstanding recalls. Liaise with Parts Manager in ensuring all parts are available for recall action, update recall

  • Vehicle Service Specialist Apprentice

    1 week ago

    Preston, Lancashire, United Kingdom Swansway Group Full time

    Key Responsibilities:As a Vehicle Service Specialist Apprentice, you will be responsible for performing routine maintenance tasks, identifying and repairing faults, and ensuring all work is completed to the highest standards. You will also be required to work closely with the Workshop Controller and Service Advisor team to achieve maximum efficiency and...

  • Apprentice Retail Sales Advisor

    6 months ago

    Preston, United Kingdom Superdrug Full time

    **Why Superdrug?** Passionate about beauty and health? Love talking to customers? If you’re ready to roll up your sleeves and get stuck in, you’ll have a great time at Superdrug working as an Apprentice Sales Adviser. Working in one of our stores is fun and no two days are the same. Hard work, yes, but rewarding too, with great benefits and...

  • Apprentice Retail Sales Advisor

    6 months ago

    Preston, United Kingdom Superdrug Full time

    **UNIT 1 FISHERGATE WALK, ST GEORGE'S CENTRE, PRESTON PR1 2NR** **Why Superdrug?** Passionate about beauty and health? Love talking to customers? If you’re ready to roll up your sleeves and get stuck in, you’ll have a great time at Superdrug working as an Apprentice Sales Adviser. Working in one of our stores is fun and no two days are the same. Hard...

  • Apprentice Retail Sales Advisor

    6 months ago

    Preston, United Kingdom Superdrug Full time

    **UNIT E1A2, DEEPDALE SHOPPING PARK, BLACKPOOL ROAD, PRESTON, PR1 6QY** **Why Superdrug?** Passionate about beauty and health? Love talking to customers? If you’re ready to roll up your sleeves and get stuck in, you’ll have a great time at Superdrug working as an Apprentice Sales Adviser. Working in one of our stores is fun and no two days are the...

  • Service Advisor

    7 months ago

    Preston, United Kingdom The Solution Automotive Recruitment Full time

    Job reference number- JA1338R2- Job Type- Full time- Location- Preston, Lancashire, England- Salary- £25200-£32600 per annum**Job description**: **Service Advisor - Preston Area** Our client, a well-established motor trade employer in the Preston Area, is looking to recruit a high performing Service Advisor to join the team. As a Service Advisor you will...

  • Retail Apprentice Travel Advisor

    6 months ago

    Preston, United Kingdom TUI Group Full time

    Preston, GB- - 127073- - Onsite- - Apprentice- - Full Time- - 37.5Joining TUI Retail as an Apprentice Travel Advisor at our **Preston Superstore **shop will provide you valuable insight into the world of Travel. Our two-year Apprenticeship Scheme is structured to develop you to put customers at the heart of our business by creating unforgettable holiday...

  • Service Advisor

    6 months ago

    Preston, United Kingdom Pendragon Full time

    **Service Advisor** **Evans Halshaw Ford Preston** **Salary of £24,463 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service Advisor...

  • Service Advisor

    6 months ago

    Preston, United Kingdom The Solution Automotive Recruitment Full time

    Job reference number- JA1418- Job Type- Full time- Location- Preston, Lancashire, England- Salary- £27000-£40000 per annum**Job description**: **Vacancy - Service Advisor - Preston Area** Basic - 27k OTE - 37k - 40k + Basic - 27k Realistic OTE - 35k - 40k + (£40 per service plan sold) Mon - Fri - 8.00am - 5.30pm Saturdays - 8.30am - 12.30pm (1 in 3 or...

  • Service Advisor

    7 months ago

    Preston, United Kingdom Scope Personnel Full time

    Automotive Service Advisor Job available! We are recruiting for a fantastic opportunity with a growing franchised dealership! **Job Role** An exciting opportunity has arisen for a successful and motivated experienced automotive Service Advisor to work for a busy dealership. You will facilitate the efficient operation of the Service department workshop,...

  • Service Advisor

    7 months ago

    Preston, United Kingdom Evans Halshaw Ford Full time

    **Service Advisor** **Evans Halshaw Ford Preston** **Salary of £24,463 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service Advisor...

  • Business Administration Apprenticeship

    6 months ago

    Preston, United Kingdom First 360 Apprentice Full time

    _**IMMEDIATE START**_ **Are you seeking an Apprenticeship in Business Administration?** **Can you easily commute to Preston, PR5?** Our client has a very exciting opportunity to work as a Business Administration Apprentice. This is a great opportunity to work for our client, undertaking varied duties. You will be working with a small hardworking and...

  • Business Administration Apprenticeship

    6 months ago

    Preston, United Kingdom First 360 Apprentice Full time

    _**IMMEDIATE START**_ **Are you seeking an Apprenticeship in Business Administration?** **Can you easily commute to Preston, PR5 0UL?** Our client has a very exciting opportunity to work as a Business Administration Apprentice. This is a great opportunity to work for our client, undertaking varied duties. You will be working with a small hardworking and...

  • Apprentice Catering Support Role

    2 weeks ago

    Preston, Lancashire, United Kingdom Service Care Solutions Ltd Full time

    Apprentice Catering Support RoleService Care Solutions Ltd is seeking a reliable and hardworking individual to join our team as an apprentice catering support staff. This is a fantastic opportunity to gain valuable experience and skills in the hospitality industry while completing your apprenticeship.Key ResponsibilitiesAssist with food preparation, serving...

  • Service Advisor

    6 months ago

    Preston, United Kingdom Autotech Recruit Full time

    **JOB DETAILS****: - APPLY NOW Service Advisor LOCATION // Preston COUNTY // Lancashire JOB REF // ATR_27419 rate // £17 - £21 per hour TYPE // Contract We are looking for an experienced Service Advisor on behalf of our well-established client in Preston to join their team on a temproary basis. This is an exciting opportunity where you will be the...

  • Service Advisor

    2 weeks ago

    Preston, United Kingdom The Solution Automotive Full time

    Service Advisor - Preston AreaFranchised Motor DealershipOur client, a very well established dealer group with a fantastic reputation, is looking to recruit an experienced Service Advisor to join their aftersales team within their state-of-the-art dealershipSalary: Basic - £26,000OTE - £32,000Hours: Monday to Friday - 8am - 6pmSaturdays - 8:30am - 1pm...

  • Business Administration Apprenticeship

    6 months ago

    Preston, United Kingdom First 360 Apprentice Full time

    **Are you seeking an Apprenticeship in Business Administration?** **Can you easily commute to Preston, PR1 4DX?** We have an opportunity for an enthusiastic and driven Business Administration Apprentice to work in a busy accountants office. Your will ensure that office procedures are completed to the highest standard by supporting the office directors and...

  • Service Advisor

    4 weeks ago

    Preston, United Kingdom CV-Library Full time

    Service Advisor - Preston Franchised Motor Dealership Our client, an excellent, main franchised dealership, is looking to recruit an experienced Service Advisor to join their already successful team. Salary: Basic - £26k OTE - £32k The Job: - As a Service Advisor you will the first point of contact for customers in the Aftersales department,...

  • Apprentice Customer Advisor

    6 months ago

    Preston, United Kingdom Stellantis &You Full time

    **Customer Service Advisor Apprenticeship** This role is based at our Preston Dealership: 382 Blackpool Rd, Ashton-on-Ribble, Preston PR2 2DS **The Role of a Vehicle Service Advisor**: As a Vehicle Service Advisor, you will develop the ability to interpret customer and business needs using technology and resources to deliver first-class customer service....

  • Business Administration Apprenticeship

    6 months ago

    Preston, United Kingdom First 360 Apprentice Full time

    **Are you seeking an Apprenticeship in Business Administration?** **Can you easily commute to Preston, PR1 4DX?** We have an opportunity for an enthusiastic and driven Business Administration Apprentice to work in a busy accountants office. You will ensure that office procedures are completed to the highest standard by supporting the office directors and...

  • Business Administration Apprenticeship

    6 months ago

    Preston, United Kingdom First 360 Apprentice Full time

    _**IMMEDIATE START**_ **Are you seeking an Apprenticeship in Business Administration?** **Can you easily commute to Preston, PR1?** We have an opportunity for an enthusiastic and driven Business Administration Apprentice to work in a busy accountants office. You will ensure that office procedures are completed to the highest standard by supporting the...