Case Services Officer
3 weeks ago
Are you passionate about delivering excellent customer service and want to make a difference to the lives of Canterbury district residents?
We’re doing things differently and if you have an appetite for learning, enjoy variety and want to join a team who are redefining how council services are delivered, we’d like to hear from you.
We are a newly formed team of case officers delivering frontline services to the Canterbury district. If you’re looking for an opportunity to join a friendly team where learning and development are the norm, read on.
We are looking for an enthusiastic individual to join our large case management team and are looking for:
- Those who would like to start a career in customer service administration
- Those who have a good understanding of IT
As a Case Services Officer you will focus on providing an efficient and effective customer support service through responding/resolving cases across the Council for both internal and external customers to support the needs of the service delivery plan. On a case management basis, act as a point of contact for the customer to enhance the customer journey and customer experience.
As a Case Services Officer working within the team that deals with the Housing Needs Register and Allocations, you will deal with a variety of different tasks which may include but are not limited to:
- Responding to customer enquiries, providing advice and signposting to relevant third party agencies
- The advertising, shortlisting and allocation of social housing in the district
If you join our team, you will:
- Be supported by a wider team all pulling together to deliver services
- Be supported to develop your skills and experience across a range of council services
- Derive satisfaction from making a difference to people’s lives every day
And finally,
- Generous annual Leave starting at 23 Days with an additional 3 days plus Bank Holidays
- Local government pension scheme
- Flexible working - we understand the importance of a good work-life balance
- Excellent opportunities for training and development
A standard DBS check is required for this role.
Site maintenance is being carried out on 21/10/2023 00:00-12:00.
**Interviews are due to take place on 03/11/2023 and 06/11/2023.
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