Head of Operations
3 weeks ago
**Head of Operations (“Service Delivery”)**
**Oxford**
**Full Time - Permanent Contract**
**An exciting opportunity for an exceptional, versatile Operations expert to lead our**
**Service Delivery team at our high-growth, socially-minded education company.**
**About the role**
This is a key leadership role, reporting to our CEO, that requires project management experience within the education sector. As Head of Service Delivery, you will lead the planning, preparation and delivery of our short academic courses for students aged 9-24. Key aspects of the role include:
- **Leadership**:
- responsible for leading our Service Delivery Team of 20 permanent and seasonal head office staff across our Operations, Academic, Student Services,
Recruitment and Quality Teams.
- **Project management**:
- lead the forward planning necessary to successfully deliver high-quality academic courses to 3,000 students across sites in Oxford, Cambridge,
London and Winchester in summer 2024.
- **Relationship building**:
- maintain and improve relationships with key partners including colleges at Oxford and Cambridge Universities alongside elite schools in the
UK.
- **Budget management**:
- managing Cost of Sale budget of c.£6 mil to maintain budget discipline and enhance product quality. Negotiate good deals with suppliers and manage supplier relationships to maintain quality and service level across host sites, restaurants, activities and day trip locations.
- **Team development, management and resourcing**. Your permanent team of 20 will be supplemented by 200 temporary on-course delivery staff who implement the activities and student welfare aspects of our courses across different sites alongside
200 tutors.
- **Product management**:
- reviewing products based on feedback from students, colleges and staff to drive continuous improvement and increase student satisfaction.
- **Risk management**:
- early perception and mitigation of risks to safety, quality and cost.
- **Oversee key business processes **including on-course staff recruitment, contracting, on-boarding and training. Using effective motivation and management techniques to inspire your team to achieve stretching targets whilst maintaining quality.
**Role Summary**:
**Title: Head of Operations (“Service Delivery”)**
**Location: Oxford-based with Hybrid Working**
**Start: Immediate start date preferred**
**Reports to: CEO**
**Salary: Competitive based on industry and experience**
**About you**:
- You’re a calm, assured and experienced education or events leader
- You’re able to make decisions and act on the information available, adapting and prioritising as you go. You can deal with ambiguity
- You can build trust and rapport with different team members both inside and outside the company, establishing healthy communication and collaboration channels
- You rely on a mix of analysis, wisdom, experience, and consultation to make decisions with confidence
- You’re able to operate systematically, prioritising and pooling resources to orchestrate multiple ongoing projects
**Who are we looking for**:
- 5+ years’ experience in a leadership role within an education or events company
- Enthusiasm for providing rich educational experiences to a diverse student population
- Experience in large budget management (+£1mil)
- Proficiency with collaborative tools like Google Suite, Slack, and Zoom
- Proficiency with project management tools and processes
- Clear evidence of excellent delivery of large projects to time and cost
- Ability to develop a team both as leader and member to inspire team to deliver high-quality output against ambitious targets
**Desirable Skills**:
- Highly organised, self-motivated and able to quickly build relationships
- Good under pressure and perceptive of risk
- Good knowledge of domestic and international education landscape
- Familiarity with CRM systems
**What is in it for you**:
- Training and professional development
- Flexible working and Hybrid Working arrangements
- 25 days annual leave
- 0-10% company bonus for achieving company-wide goals
- Potential future progression to the company’s C-Suite
**Oxford Summer Courses, a Bridgemark company**
Oxford Summer Courses is part of Bridgemark Education, founded by two school friends and
Oxford graduates who wanted to open up exceptional educational journeys to more people.
We are passionate about driving maximum student impact, through optimal learning experiences using world-renowned methodologies, whilst minimising any negative impact on our surroundings. As part of this we work closely with Climate Impact Partners to achieve
CarbonNeutral® company certification and we are working towards acquiring a BCorp certification for corporate social responsibility. Our CEO also founded and continues to support
Universify, an independent charity committed to educational equality, through annual significant financial donations, providing office space for Universify's team
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