Visitor Services Assistant

2 weeks ago

Forest, United Kingdom Forestry Commission Full time

**Details**:
**Reference number**:

- 240505**Salary**:

- £19,971**Job grade**:

- Administrative Assistant- Pay Band 7**Contract type**:

- Permanent**Business area**:

- FC - Forestry England**Type of role**:

- Environment and Sustainability**Working pattern**:

- Annualised hours, Part-time**Number of jobs available**:

- 2Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Bedgebury National Pinetum & ForestAbout the job

**Job summary**:

- To assist in the delivery of Forestry England led visitor services at Bedgebury National Pinetum & Forest, predominantly ‘front of house’ customer engagement, contributing towards a positive and high-quality visitor experience.**Job description**:
Undertake cash handling duties, including operating tills and fulfilling start/end of day cashing-up procedures.

Operate and administer the vehicle entry system, including data entry, daily maintenance and input.

Deliver sales and promotion of the Forestry England Membership promoting the benefits and value of the site to the customer.

Undertake basic housekeeping tasks and site maintenance to include emptying bins, litter collection and cleaning of toilets.

Provide support to the wider Bedgebury team, undertaking a range of administrative tasks and support on other projects.

Provision of basic first aid and supporting the team in the implementation of emergency procedures.

Health and safety focus, promoting a culture where health and safety is prioritised for all users of the site and reporting near misses and incidents on internal systems.

**Person specification**:
**_ Essential_**

Previous experience working in a customer-facing role and dealing with a wide variety of stakeholders and customers.

**_ Desirable_**

Experience of undertaking cash handling duties.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Changing and Improving
- Working Together
- Managing a Quality Service
- Delivering at Pace

**Benefits**:

- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
- 25 days annual leave (pro rata) on entry, increasing to 30 days after 5 years’ service. This is in addition to 8 public holidays
- Generous paid maternity and paternity leave which is notably more than the statutory minimum offered by many other employers

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles, and will assess your Behaviours and Experience.- A CV setting out your career history, with key responsibilities and achievements. Please ensure you have provided reasons for any gaps within the last two years.
- A Statement of Suitability (no longer than 250 words) explaining how you consider your qualities and experience are suitable for the role, with particular reference to the criteria in the person specification.

We expect to interview week commencing 28th November at Bedgebury Pinetum office. Sift and interview dates to be confirmed.

**Further Information**

A reserve list may be held for a period of 12 months from which further appointments can be made.

If successful and transferring from another Government Department a criminal record check may be carried out.

New entrants are expected to join on the minimum of the pay band.

**Reasonable Adjustment**

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

Feedback will only be provided if you attend an interview or assessment.**Security**:
- People working with government assets must complete basic personnel security standard checks.**Nationality requirements**:
This job is broadly open to the following groups:

- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements**Working for the Civil Service**:

- The Civil Service Code sets out the standards of behaviour expected of civil servants.
- We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.-
- The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.- This vacancy is part of the Great Place to Work for Veterans initiative.-
- Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.**Contact point for applicant

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