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Greek Customer Service Agent

4 months ago

Galashiels, United Kingdom Foundever Full time

**Required Language**
Greek

**Employment Type**
Full time

**Contract Type**
Permanent

**Description** Greek Customer Service Advisor**

SYKES is now a part of Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions. With 160,000 people around the globe, in 40 countries - working from home or from one of our customer experience (CX) hubs - we securely connect best-loved brands with their customers every day in 50+ languages.

We provide international customer services for a company specialising in Diabetes Care who are dedicated to improving the health and lives of people with diabetes.

Ascensia Diabetes Care (ADC) is a global company dedicated to improving the health and lives of people with diabetes and their goal is to provide products and solutions that make a positive, daily difference for people with diabetes.

They create high quality solutions and precision tools that help patients manage their condition and take charge of their lives.

On a daily basis we deal with many different clients and if all that doesn’t sound exciting to you, we can assure you it is We challenge you to come and work for us in a multilingual fun environment, where most speak at least two languages, and we communicate daily with people all across Europe

The post holder will be expected to cover shifts anytime between 8am and 8pm, Monday to Friday. We offer a good benefit package as below:

- 40 hours contact
- Learning and Development courses
- Career opportunities within the account
- Monthly incentives
- To respond to all customers enquires within given timescales, efficiently and effectively.
- To develop and maintain a full knowledge of client products and services.
- To be able to recognise when a problem or query should be transferred to another department or a more senior member of staff.
- To deal with all correspondence as requested/required.
- Logging of all calls accurately and in line with procedure.
- Responsible for maintaining and updating all administration.
- To consult product manuals, to be able to advise customer of appropriate options / solutions.
- To meet minimum monitoring criteria
- To meet and exceed daily/weekly targets
- Pre-recruitment experience, knowledge and skills required are:

- Fluent in English and Greek
- Experience of or aptitude for Customer Service.
- Good organisational skills.
- A minimum of 20 wpm on a keyboard.
- A working knowledge of MS Word / Excel
- Excellent communication skills and the ability to remain calm in all situations.
- Ability to work on own initiative and under pressure in order to achieve deadlines.
- ECDL qualification an advantage

**Learn, Lead & Grow at Sitel Group®**

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.