Customer Service Representative

5 days ago


Galashiels, Scottish Borders, United Kingdom Marston Holdings Ltd Full time

Job Summary:

We are seeking a highly skilled and motivated Contact Centre Agent to join our team at Marston Holdings Ltd. As a key member of our Contact Centre Team, you will be responsible for handling inbound and outbound calls, providing exceptional customer service, and ensuring timely resolution of customer queries.

Key Responsibilities:

  • Customer Enquiries: Manage customer enquiries and find appropriate solutions to queries, ensuring a high level of customer satisfaction.
  • Payment Plans: Assist customers with arranging payment plans over the telephone, providing clear and concise information on payment options and deadlines.
  • Record Keeping: Ensure customer records are updated accurately and timeously, maintaining a high level of data integrity.
  • Complaint Handling: Deal with customer complaints in a professional and efficient manner, resolving issues promptly and fairly.

What We Offer:

  • Competitive Salary: A competitive salary package that reflects your skills and experience.
  • Staff Benefits: Access to a range of staff benefits, including discounts on retail shopping, travel, and socialising, as well as health and wellbeing initiatives.
  • Annual Leave: 24 days annual leave, plus 6 bank holidays, providing you with a good work-life balance.
  • Pension Scheme: A contributory pension scheme, helping you to plan for your future.
  • Cycle to Work Scheme: A cycle to work scheme, encouraging a healthy and sustainable lifestyle.

About Us:

Marston Holdings Ltd is a leading provider of debt recovery, enforcement, and citation services. We are part of a larger group, providing integrated court order compliance. As an equal opportunities employer, we welcome applications from all suitably qualified candidates, regardless of gender identity, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status, or any other protected characteristic.



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