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Customer Service Representative

2 months ago

Galashiels, Scottish Borders, United Kingdom Scottish Borders Council Full time

Job Summary

We are seeking a highly motivated and customer-focused individual to join our Customer Advice and Support Service team at the Scottish Borders Council. As a Customer Service Advisor, you will play a key role in providing exceptional customer service and support to our clients via various channels.

Key Responsibilities

  • Provide advice and support to customers on a wide range of council services
  • Deliver exceptional customer service and experience
  • Work collaboratively with colleagues to achieve team goals and objectives
  • Develop and maintain a thorough knowledge of council services and policies

Requirements

  • At least 5 SCE Standard Grades at level 3 or above (or equivalent) including English
  • Commitment and ability to achieve an appropriate level of Customer Service qualification or SVQ level 2

What We Offer

  • A competitive hourly rate
  • A permanent contract with opportunities for career development
  • A supportive and collaborative team environment