Customer Service Representative

9 hours ago


Galashiels, Scottish Borders, United Kingdom Marston Holdings Full time
Contact Centre Agent Opportunity

We are seeking a skilled Contact Centre Agent to join our team in Galashiels. As a leading provider of debt recovery and enforcement services, we offer a unique opportunity for individuals to develop their skills in customer service and debt management.

Key Responsibilities:
  • Manage customer enquiries and resolve queries in a professional and efficient manner.
  • Assist customers with payment plans and collect payments over the phone.
  • Update customer records accurately and in a timely manner.
  • Deal with customer complaints in a courteous and effective way.
What We Offer:
  • A competitive benefits package, including discounts on retail shopping, travel, and socialising.
  • A cycle to work scheme and 24 days annual leave, plus 6 bank holidays.
  • A pension scheme and a great location in the centre of Galashiels.

We are an equal opportunities employer and welcome applications from all suitably qualified candidates. As a member of our team, you will have the opportunity to develop your skills and contribute to the success of Marston Holdings.



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