Customer Service Advisor
2 weeks ago
Job Details
Grade: 5A
Hourly Rate: £13.02 - £14.15
Salary: £23,.96 - £25,.20 per annum
Contract Duration: Permanent
Hours: 35.00
Please note: Interviews to take place week commencing 23rd September
Role Purpose
We have an exciting opportunity for a highly motivated Customer Advisor to join our Customer Advice and Support Service based at the Galashiels Contact Centre. The post is full time and permanent. Our Preference is for 1 full time member of staff, however, part time hours may be considered for the preferred candidate. You will provide advice and support to customers via telephone, email, live chat and face to face on a wide range of council services while delivering exceptional customer service. This role will suit you if you are a people person and a fast learner with excellent IT and customer service skills.
Essential
• At least 5 SCE Standard Grades at level 3 or above (or equivalent) including English.
• Commitment and ability to achieve an appropriate level of Customer Service qualification or SVQ level 2.
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