Business Customer Service Advisor

6 months ago


Galashiels, United Kingdom Centrica Full time

**PH Jones** are looking for a **Business** **Customer Services Advisor** to join our team. This is a permanent role based at our client’s site in **Selkirk (TD7 5DT)**, Monday to Friday.

Working as part of the Operations Support Team, reporting to a Customer Service Manager; you will be responsible for the administrative work associated with the delivery of Service & Repair and Installation contracts for our Social Housing client.

You will be working closely with the Field Operations team to deliver exceptional customer service, measured against internal and contract specific Service Level Agreements and Key Performance Indicators.
- ** Full-time, Permanent / 40 hours per week**:

- ** Location: Selkirk, TD7 5DT**:

- ** Company Benefits**:

- ** Employee Energy Allowance and discount on HIVE products**

As a Business Customer Service Advisor with **PH Jones**, you will find a variety of different tasks to complete daily. These will include, but not limited to:

- Log new customer calls on the appropriate works system, ensuring client priorities are met, while recording accurate quality data.
- Booking appointments and scheduling work to engineers to maximise daily productivity.
- Ensuring that all internal work systems are updated accurately and in a timely manner.
- Ensure appropriate charges are applied to work orders highlighting chargeable opportunities.
- Weekly/Monthly valuation preparation.
- All associated administrative duties.

**The Person**
- To be successful in this role you will have good team-working skills, with the ability to respond professionally to customer and client enquiries.
- We are seeking someone with excellent interpersonal, oral, and written communication skills, who is self-motivated with a problem-solving approach.
- You will have the ability to respond positively to changing workloads and priorities, with a willingness to undertake varied responsibilities.
- You will have the ability to prioritise tasks, work well under pressure and manage your workload, with a high degree of diligence.

**You will also receive**
- 25 days annual leave + bank holidays
- Company matched contribution Pension Scheme up to 3%
- Group Income Protection, Life Assurance & Accident Insurance
- Company Funded Healthcare plan
- Access to MyHealth with 24/7 MyCare phone line
- Online GP24 virtual service
- Eye Test Voucher
- Annual pay review
- Legal Help
- Financial Education
- Centrica Benefits via ‘BeneKit’ - offers & discounts with high street partners
- Profit Share Award
- Employee Energy Allowance

PH Jones, part of British Gas, provider of Gas Central Heating Installations as well as Service & Repair to the Social Housing market. The marketplace consists of approximately 5 million homes, managed by 3,500 Housing Associations and Councils across the UK.

**_ At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team - a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it_**

**PLEASE APPLY ONLINE** by hitting the '**Apply**' button.

Applications will ONLY be accepted via the ‘Apply’ button.

This role is being handled by the Centrica recruitment team and NO agency contact is required.


  • Customer Advisor

    5 months ago


    Galashiels, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 15 hours per week** **Fixed Term Contract** **Shifts available Monday - Sunday, 8.00am - 8.00pm** **UK Notional hourly rate £11.31 per hour** **B&Q Galashiels** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and...

  • Service Advisor

    5 months ago


    Galashiels, United Kingdom Adam Purves Galashiels Ltd Full time

    We are seeking a highly motivated and customer-oriented Service Advisor to join our team. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our service department. Your role will involve assisting customers with their vehicle service needs, providing accurate estimates, and upselling...

  • Customer Advisor

    6 months ago


    Galashiels, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - Checkouts** **Part time - 16 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 8.00am - 8.00pm** **£10.60 per hour** **B&Q Galashiels** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence...


  • Galashiels, United Kingdom Boots Full time

    Summary Job Reference: - 217380BR Galashiels, Gala Water Retail Park Fixed Term Part-time We are now recruiting Christmas Customer Advisors for our Galashiels, Gala Water Retail Park store. The exact shift patterns will be discussed at interview. **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is a great opportunity, whether...


  • Galashiels, Scottish Borders, United Kingdom Scottish Borders Council Full time

    Job DetailsGrade: 5AHourly Rate: £13.69-£14.82Salary: £24.90-£27.15 per annumContract Duration: PermanentHours: 35We are seeking a highly motivated Customer Advisor to join our Customer Advice and Support Service based at Galashiels Contact Centre. The post is full-time and permanent.Role PurposeAs a Customer Advisor, you will provide advice and support...

  • Customer Advisor

    6 months ago


    Galashiels, United Kingdom Sainsbury's Full time

    **Location** - Galashiels Argos, Argos Unit 6 Douglas Bridge, Galashiels, TD1 1BH **Hours** - Part-time **Contract-Type** - Permanent **Rate** - £12.00 per hour **Areas of business** - Argos Retail **Job ID** - 228581 Being part of the team at Argos is more than just working in retail. It’s how we deliver our commitment to our customers that we’ll...

  • Customer Advisor

    5 months ago


    Galashiels, United Kingdom Boots Full time

    Summary Job Reference: 232983BR - Job Reference: 2 3 2 9 8 3 B R Galashiels, Gala Water Retail Park Permanent 22.5 Hours **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s your...


  • Galashiels, Scottish Borders, United Kingdom Service Care Solutions Ltd Full time

    Job DescriptionA dedicated and motivated individual is required to join our team as a Customer Service Administrator at Service Care Solutions Ltd. This full-time position offers a great opportunity to make a significant impact in a dynamic environment.Key Responsibilities:• Provide administrative support to the Private Client teamIdeal Candidate:•...


  • Galashiels, United Kingdom Jewson Builders Merchants Full time

    Are you based in the **GALASHIELS** area? Do you have a passion for working with people? Do you have Customer Service and/or Warehousing or Yard experience? Jewson a leading building materials distributor in Northern Europe, is on the hunt for a Yard Operative, who is as passionate about great service as we are. **Hours - Monday to Friday 7:30am-5pm,...

  • Customer Advisor

    5 months ago


    Galashiels, United Kingdom Boots Full time

    Summary Job Reference: - 224207BR Galashiels, Gala Water Retail Park Permanent 22.5 hours per week **The hourly rate for this role is £10.42 and up to £10.95 across selected locations within London. The hourly rate will increase after 6 months in role.** **The importance of your role.** This is your chance to be part of something a bit different....


  • Galashiels, United Kingdom Dingbro Ltd Full time

    **What is an Apprenticeship?** Apprenticeships are work based training programmes designed around the needs of the business which leads to Nationally Recognised Qualifications. A mixture of on and off the job learning ensures that the apprentice learns the skills that work best for the business. Benefits that Apprentices bring to the business is increased...


  • Galashiels, United Kingdom CJ Lang & Son Limited Full time

    **Customer Service Assistants - 16 hrs** SPAR Galashiels **About** us** At SPAR/CJ Lang we pride ourselves on serving local communities for over a century. We are a long established family business and cultivating a sense of belonging is important to us. Our Customer Service Assistants work as a team; together we provide everything from tonight’s...

  • Sales Advisor

    2 weeks ago


    Galashiels, United Kingdom CV-Library Full time

    Job Title: Sales Advisor Location: Galashiels Basic Salary: £11.44 Per Hour (Increasing in April) - Permanent 35-hour Contract OTE: £30,000 - £32,000+ Shift and schedule: Trading hours are 9:00 am - 5:30 pm Monday to Saturday & 11am - 4pm Sunday. 5-7 day working pattern   Priority Recruitment are pleased to present this exciting...

  • Customer Advice

    1 month ago


    Galashiels, United Kingdom Scottish Borders Council Full time

    Job Details Grade: 5A Hourly Rate: £13.69 -£14.82 Salary: £24,.90 - £27,.15 per annum Contract Duration: Permanent Hours: 35 Please note: Interviews to take place week commencing 11 November Role Purpose We have an exciting opportunity for a highly motivated Customer Advisor to join our Customer Advice and Support Service based at...

  • Car Parts Advisor

    5 months ago


    Galashiels, United Kingdom Dingbro Ltd Full time

    Thank you for your interest in working with Dingbro Ltd. We are the largest independent Motor Factor in the UK with over 1400 valued employees working in 29 branches throughout Scotland and North West England. Dingbro is a family owned and run business with our head office in Aberdeen. We supply vehicle parts to Independent Garages, Fast Fit’s, Franchise...


  • Galashiels, Scottish Borders, United Kingdom WHSmith Full time

    Job DescriptionCustomer Service RepresentativeAs a Customer Service Representative in one of our Post Office Stores, you'll provide exceptional customer service to connect people across miles and time.Key Responsibilities:Deliver excellent customer service to all customers.Manage queues and ensure that customers can access the services they need quickly and...


  • Galashiels, Scottish Borders, United Kingdom Farmfoods Full time

    **Role Overview:**We are looking for a Customer Service Representative to join our team at Farmfoods. As a key member of our shop floor team, you will be responsible for providing exceptional customer service, processing transactions accurately, and maintaining a high level of store presentation.**Key Responsibilities:**Deliver a world-class customer...


  • Galashiels, Scottish Borders, United Kingdom Asda Stores Ltd Full time

    About AsdaAs a leading retailer, Asda Stores Ltd prioritises excellent customer service and team collaboration. We strive to create a welcoming store environment, sourcing high-quality products to meet our customers' needs.Job OverviewWe are seeking a talented Service Colleague to join our team. As a Service Colleague, you will work across various...


  • Galashiels, Scottish Borders, United Kingdom WHSmith Full time

    Job Overview:We are seeking a skilled and friendly Customer Service Representative to join our team at WHSmith Galashiels Post Office. As a Counter Assistant, you will play a vital role in providing exceptional customer service, managing queues, and ensuring that customers can access the services they need quickly and simply.About the Role:You will be the...


  • Galashiels, Scottish Borders, United Kingdom Marston Holdings Ltd Full time

    Customer Service Role at Marston Holdings LtdWe are seeking a skilled Customer Service Representative to join our Contact Centre Team in Galashiels. As a key member of our team, you will be responsible for handling inbound calls and outbound calls to assist customers with arranging payment plans, collecting payments and dealing with general queries.Key...