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Apprentice Clerical Officer

5 months ago

Ilford, United Kingdom Barking Havering and Redbridge Univ Hospitals NHS Trust Full time

We are looking for an individual with excellent customer service skills to join us as an Apprentice Radiology Clerical Officer. You will provide support to Radiologists, Radiographers and Sonographers and maintain smooth patient flows throughout the department. Using the Radiology Information and Medway systems you will access and record patient details and update their records. You will also be part of our call centre and reception team. You may be required to work anywhere within the Radiology Department across all sites of the Trust. The role requires working on a rota covering the hours of 8 a.m. - 8 p.m. 7 days a week.

Alongside the job role you will complete the Level 2 Customer Service Practitioner apprenticeship. This includes workshops and written assignments.

Applicants should carefully read the advert and Job Description before applying, ensuring you clearly demonstrate how you meet the criteria in the person specification.

**To be eligible for this Apprenticeship you must**:
Be 16 years old or over

Have the right to work in the UK (without restrictions)

Been permanently resident in the UK for the past 3 years

This post is offered initially as a fixed term contract; but will become permanent on successful completion of the apprenticeship.

Applications are particularly welcome from people who have lived experience of the care system. We are committed to equal opportunities and keen to support our local communities.

To provide a comprehensive administrative service which forms the solid foundation to allow the Radiology Department, Trust wide, in delivering a smoother, smarter and safer Radiology service with timely results to promote seamless, safe and high-quality care to enable the trust to achieve key targets.
- To provide general administrative & clerical role including receptionist and dealing with information to deliver excellent customer services across different areas within Radiology
- Register patient and add request with necessary document & information onto the system
- Deal and prioritise both patients’ and staff query either face to face or on telephone
- Provide appropriate support to Patients and Radiology staff

Under the leadership of our Chair Jacqui Smith and Matthew Trainer, our Chief Executive, we provide care for the residents of three of the most diverse London boroughs. More than half of our 7,500 strong workforce are from black, Asian and minority ethnic groups and most live in Barking and Dagenham, Havering and Redbridge. We also provide healthcare services to people in south west Essex, and specialist neurosciences services to the whole of the county.

Our services include all the major specialties of large acute hospitals, operating from two main sites - King George Hospital in Goodmayes and Queen’s Hospital in Romford. We also provide outpatient services at Brentwood Community Hospital, Barking Hospital, Loxford Polyclinic, and Harold Wood Polyclinic. We have two of the busiest emergency departments in London.

As we recover from Covid-19, we’re proud to be leading the way nationally in reducing the time our patients wait to get the treatment they need. The pandemic provided the drive for our teams to innovate and change.

We know we have more work to do to improve waiting times for urgent and emergency care, and our performance against the four-hour emergency access standard remains challenged, in comparison to many other London trusts.

We are particularly proud of our regional Neurosciences Centre; Radiotherapy Centre; Hyper Acute Stroke Unit; and dedicated breast care service at King George Hospital. We’re also pleased to be part of the NEL Cancer Alliance.

For further information on this role, please see the attached detailed Job Description and Person Specification.