Apprentice Technical Support Specialist

4 weeks ago


Ilford, Greater London, United Kingdom CV Library Full time
Job Title: Apprentice Customer Service Engineer

CV Library is seeking a skilled Apprentice Customer Service Engineer to join our team. As a key member of our Field Services team, you will be responsible for delivering onsite technical support to our clients' educational institutions in London Boroughs of Redbridge and Barking & Dagenham as well as Essex.

Key Responsibilities:
  • Provide proactive and reactive technical support to our clients' educational institutions
  • Build strong relationships with school staff and management
  • Collaborate with our Service Desk Manager to ensure seamless delivery of technical support
  • Stay up-to-date with the latest technical skills and knowledge to provide exceptional support
Requirements:
  • Strong knowledge of Microsoft operating systems - Windows 10 and 11
  • Knowledge of networking fundamentals
  • Exposure to Google Workspace
  • Proficiency in Microsoft Office 2016 to 365, particularly Outlook
  • Experience in network troubleshooting, including hardware, topology, and TCP/IP
  • Familiarity with client/server applications, desktop OS installations, and configuration
  • Competence in hardware troubleshooting and a thorough understanding of desktop environments (Windows, MacOS, Google Chrome OS)
  • Beneficial - Knowledge of MIS systems (Bromcom, Arbor and/or SIMS)
What We Offer:
  • Up to 25 days annual leave per year plus bank holidays (22 days AL increasing to 25 after 5 years of service)
  • Access to on-demand IT courses, practice tests, and visual labs
  • Paid training and IT certification
  • Health cash plan
  • Discounted gym membership
  • 24/7 EAP (Employee Assistance Programme)
  • Regular social and team-building events

Due to the nature of this role, the successful applicant will need a full UK driver's license and will be required to complete a DBS check.



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