Apprentice Technical Support Specialist
4 weeks ago
CV Library is seeking a skilled Apprentice Customer Service Engineer to join our team. As a key member of our Field Services team, you will be responsible for delivering onsite technical support to our clients' educational institutions in London Boroughs of Redbridge and Barking & Dagenham as well as Essex.
Key Responsibilities:- Provide proactive and reactive technical support to our clients' educational institutions
- Build strong relationships with school staff and management
- Collaborate with our Service Desk Manager to ensure seamless delivery of technical support
- Stay up-to-date with the latest technical skills and knowledge to provide exceptional support
- Strong knowledge of Microsoft operating systems - Windows 10 and 11
- Knowledge of networking fundamentals
- Exposure to Google Workspace
- Proficiency in Microsoft Office 2016 to 365, particularly Outlook
- Experience in network troubleshooting, including hardware, topology, and TCP/IP
- Familiarity with client/server applications, desktop OS installations, and configuration
- Competence in hardware troubleshooting and a thorough understanding of desktop environments (Windows, MacOS, Google Chrome OS)
- Beneficial - Knowledge of MIS systems (Bromcom, Arbor and/or SIMS)
- Up to 25 days annual leave per year plus bank holidays (22 days AL increasing to 25 after 5 years of service)
- Access to on-demand IT courses, practice tests, and visual labs
- Paid training and IT certification
- Health cash plan
- Discounted gym membership
- 24/7 EAP (Employee Assistance Programme)
- Regular social and team-building events
Due to the nature of this role, the successful applicant will need a full UK driver's license and will be required to complete a DBS check.
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Ilford, Greater London, United Kingdom CV Library Full timeJob SummaryWe are seeking a skilled Field Services Engineer to join our team at CV Library. As a key member of our technical support team, you will be responsible for delivering onsite technical resource to our clients' educational institutions in London Boroughs of Redbridge and Barking & Dagenham as well as Essex.Key ResponsibilitiesProvide proactive and...
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